Inbound Call Centre - Call Handler

What you'll bring:

• Experience working in a customer service, contact centre or other fast-paced environment.
• Experience handling customer enquiries by telephone and email.
• Strong customer service skills with the ability to remain professional when dealing with challenging situations.
• Good organisational skills with the ability to prioritise workloads and manage time effectively.
• Strong digital skills with the ability to navigate systems efficiently and maintain high levels of accuracy.
• An understanding of performance targets and service standards.

It would be great if you had:

• Experience resolving payroll or pay-related enquiries.
• Experience working with different terms and conditions of employment.
• Previous experience in a shared services environment.
• Understanding of payroll processes, deadlines and data protection requirements.
• Awareness of Pay As You Earn, National Insurance and National Health Service Pension Scheme regulations.
• The ability to analyse situations and explain information clearly to different audiences.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Southampton.

Security Clearance Level: DBS.

Internal Recruiter: Chloe

Salary: £26,300 per annum.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.