Zachary Daniels
Inbound Call Sales Advisor
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Inbound Sales Advisor - Contact Centre
Location: Brentford, West London
Salary: Up to £28,000 basic + Uncapped Commission + Benefits
Job Type: Full-Time, Permanent
Weekend Working: Around 1 weekend per month, sometimes less
Are you a strong customer-focused salesperson who enjoys converting warm enquiries rather than spending your day cold calling?
We're recruiting for an Inbound Sales Advisor to join an established and growing business in Brentford.
This is a genuine sales role within a busy contact centre, but with a major difference - approximately 95% of enquiries are inbound, meaning you'll be speaking with customers who have already expressed an interest in the service.
You'll be responsible for understanding what the customer needs, recommending the right solution and converting enquiries into sales while delivering an excellent customer experience.
With a basic salary of up to £28,000 plus uncapped commission, this is an excellent opportunity for someone who enjoys sales, targets and earning potential but wants to move away from heavily outbound or cold-calling environments.
The Role
You'll manage customer enquiries from initial contact through to sale, building rapport quickly and providing a professional, consultative service.
Your responsibilities will include:
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- Handling a high volume of predominantly inbound sales enquiries
- Speaking with both new and existing customers by telephone and email
- Understanding customer requirements and recommending the most suitable solution
- Providing tailored quotations and clearly explaining products and services
- Converting warm enquiries into sales
- Identifying opportunities to upsell additional products and services
- Taking deposits and accurately processing customer information
- Scheduling follow-up calls where required
- Maintaining detailed and accurate information on the CRM system
- Building strong, long-lasting customer relationships
- Supporting team and individual sales targets
- Resolving customer queries and escalating complaints appropriately
- Developing excellent knowledge of the company's services and how they compare within the market
The position combines sales and customer service, so the ability to build trust with customers rather than simply relying on a scripted approach will be important.
About You
We're looking for someone who is naturally confident, engaging and commercially minded.
Ideally, you'll have:
- At least 2 years previous experience within a contact centre
- A strong background in customer service and sales
- The ability to build rapport quickly over the phone
- Experience converting enquiries into sales
- Confidence working towards individual and team targets
- Strong verbal and written communication skills
- A consultative approach to selling
- Good organisation and attention to detail
- Experience using CRM systems and Microsoft Office
- A positive, proactive and resilient approach
- The ability to work effectively as part of a close-knit team
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Above all, you'll be someone who is genuinely motivated by results and brings a positive can-do attitude to the team.
What's on Offer?
- Basic salary up to £28,000
- Uncapped commission
- Predominantly inbound warm enquiries - approximately 95%
- Around 1 weekend per month, sometimes less
- Full-time, permanent position
- Supportive and established team
- Ongoing training and development
- Opportunity to build a long-term career within a successful and growing business
- Genuine earning potential for strong performers
- A sales environment focused on customer needs rather than high-volume cold calling
This would be a great move for an experienced Contact Centre Sales Advisor, Inbound Sales Advisor, Telesales Advisor, Customer Sales Advisor or Sales Executive who wants strong earning potential while working with customers who are already interested in the service.
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