DCBL (Direct Collection Bailiffs Ltd)
Inbound Collections
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Inbound Collections Agent Job Description
Have what it takes to get the right outcome? Have a background in accounts, customer service or admin? Fancy joining an award-winning team?
We have an exciting new opportunity for Inbound Collections Agents to join an award-winning, rapidly expanding organisation at a time of transformation!
About the Role
DCBL is a highly successful client-focused business being one of the UK’s market leaders in debt recovery.
Due to our rapid growth, we have several exciting telephone-based, Inbound Collection Agent positions available.
Your new role:
As an Inbound Collections Agent, your role is to maximize collections throughout the process of the Collections letter cycle. You will be the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements, and answering customer telephone queries.
Expected start date: September 2026.
What’s in it for you:
- Starting Salary: £24,125.00, increasing to £25,000.00 - With a potential OTE £3,600 after successful completion of 3 months’ probation
- Schedule: Monday to Friday working with NO weekends and NO bank holidays!
- Working hours: 9am - 5pm Monday - Thursday and 9am - 4pm Fridays
- Monday - Friday schedule (36.5 hours per week)
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
- Upon successful Probation completion - opportunity once available to progress to DCB Legal with potential of OTE £7,200
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your new role and responsibilities:
- Handle calls and queries appropriately, in a polite and professional manner
- Take payments over the telephone
- Negotiate suitable payment arrangements with debtors
- Answer debtor queries using Client systems
- Update status of accounts accordingly via Client systems
- Review debtor evidence in line with acceptable company standards
- Adhere to client business parameters
- Comply with company policies and regulatory requirements on every call
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we need from you:
- Excellent listener and communicator
- Strong customer service skills
- Ability to effectively work in a team
- Be self-motivated and work well towards targets
- Good PC Literacy skills, including a good working knowledge of Microsoft Office package
- Good Negotiation skills
- Previous experience in a fast-paced office/call center environment desirable but not essential
- Previous experience in debt recovery or payment management desirable but not essential as full training is provided
Please note: This is not a hybrid role, and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Want to know more about DCBL:
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location