Marks & Spencer
Inbound & Customs Compliance Manager - International
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Role Overview
This role leads the governance, control, and visibility of international inbound freight and customs compliance across a growing overseas warehouse network. Working across markets including Malaysia, Sri Lanka, Turkey, and Poland, the role ensures goods move efficiently, compliantly, and on time, while providing the insight needed to drive informed operational and commercial decisions. By translating complex shipment, purchase order, and customs data into clear actions, risks, and performance indicators, this role supports stronger stock flow, enhanced compliance, and the successful delivery of the wider international supply chain transformation programme.
Key Responsibilities
- Lead the reporting and analysis of inbound stock movements, identifying risks, trends, and actions to protect availability across international markets.
- Monitor shipment and purchase order milestones, ensuring timely updates, visibility, and compliance throughout the inbound journey.
- Drive customs compliance governance across the overseas warehouse network, proactively managing risks and supporting regulatory adherence.
- Produce clear performance reporting and insights, enabling operational and commercial teams to make informed decisions.
- Partner with International Freight Operations and key stakeholders to resolve issues, improve data quality, and optimise stock flow.
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Skills and Experience Required
- Strong supply chain, logistics, and inbound operations experience, ideally within an international retail, franchise, or multi-market environment.
- Good understanding of international freight, customs compliance, freight documentation, and overseas warehouse inbound processes.
- Proven ability to analyse operational data and translate insights into actions using Power BI, Excel, or similar reporting tools.
- Excellent problem-solving and decision-making skills, with the ability to anticipate risks, resolve issues, and escalate when required.
- Strong stakeholder management and communication skills, with experience collaborating effectively across global and cross-functional teams.
Benefits
Working at M&S means being part of something bigger, helping to deliver quality, value, and service to millions of customers every day. We’re inclusive, fast-moving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption, and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
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Everyone’s Welcome
We are ambitious about the future of retail. We’re reinventing, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole self to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
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