ATM Group
Inbound & Outbound Sales Advisor
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ATM Group Sales Team Expansion
ATM Group is expanding our Sales team and we're looking for confident, target-driven Outbound / Inbound Sales Agents who are passionate about delivering exceptional customer experiences while achieving outstanding sales results.
This is an exciting opportunity to join a growing team where you'll engage with customers, understand their needs, and recommend the right utility solutions, including broadband, mobile, gas, and electricity. If you thrive in a fast-paced sales environment, enjoy building relationships, and love the challenge of exceeding targets, we'd love to hear from you.
What You'll Be Doing
As an Outbound / Inbound Sales Agent, you'll be the first point of contact for customers, providing professional advice while converting enquiries into successful sales. Your responsibilities will include:
- Handling inbound and outbound sales calls in a professional and confident manner.
- Building rapport with customers and identifying their individual needs.
- Recommending the most suitable broadband, mobile, gas and electricity products.
- Explaining product features, pricing, packages and promotions clearly and accurately.
- Converting customer enquiries into successful sales while delivering an exceptional customer experience.
- Processing customer orders accurately and maintaining up-to-date CRM records.
- Handling customer objections confidently and professionally.
- Working towards and exceeding individual and team sales targets and key performance indicators (KPIs).
- Ensuring all customer interactions comply with company policies, regulatory requirements and quality standards.
- Collaborating with colleagues and management to continuously improve campaign performance and customer satisfaction.
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What We're Looking For
We're looking for people who enjoy speaking to customers, thrive in a target-driven environment, and are motivated by achieving results.
Essential Requirements:
- Minimum of 1 year's Outbound and/or Inbound Sales experience.
- Previous contact centre or telephone sales experience.
- Excellent communication and interpersonal skills.
- Strong negotiation and objection-handling abilities.
- Ability to build rapport and influence customer decisions.
- Target-driven with a resilient and self-motivated attitude.
- Good problem-solving and decision-making skills.
- Comfortable using multiple computer systems and CRM platforms.
- Strong attention to detail and accuracy.
- Legal right to work in the United Kingdom.
Advantageous
- Experience selling utilities, telecommunications, broadband, mobile, insurance or similar products.
- Experience working within a KPI-driven contact centre.
- Experience using CRM systems.
- A proven track record of consistently achieving or exceeding sales targets.
What Makes You Successful
You'll be someone who:
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- Enjoys speaking to people and building relationships.
- Is motivated by achieving and exceeding sales targets.
- Handles objections confidently and professionally.
- Remains positive and resilient in a fast-paced environment.
- Learns quickly and adapts to changing priorities.
- Takes ownership of delivering an exceptional customer experience.
- Works well independently while contributing to a collaborative team culture.
Working Hours
This role operates on a rotational shift basis.
- Monday to Sunday
- Rotating shifts between 08:00 – 20:00
- Five working days followed by two consecutive days off
- Weekend and public holiday shifts form part of the roster.
Why Join ATM Group?
At ATM Group, we believe our people are our greatest asset. We offer an inclusive, supportive environment where you can grow your career while working with leading UK brands. We provide:
- Comprehensive training
- Ongoing coaching and development
- Career progression opportunities
- Company pension scheme
- Employee referral programme
- A collaborative and supportive culture
- The opportunity to build a rewarding career within a growing organisation
Ready to Apply?
If you're an ambitious sales professional who enjoys building relationships, exceeding targets, and delivering outstanding customer experiences, we'd love to hear from you.
Submit your CV today and take the next step in your sales career with ATM Group.
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