CMS Distribution Limited
Inbound Returns Administrator
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Job Purpose Summary
To provide a comprehensive return product service to our customers and vendors alike.
Role Responsibilities
- Check/process/credit/replace customers returned products within a timely manner
- All non-RMA products including all returns are accurately logged with appropriate references or VRET number and sent to CS for validation
- Raise discrepancy reports with the CS team accordingly using CRM and email ensuring the RE request is booked in correctly into the correct vendor allocation
- Stock is transferred back into the sellable location within an agreed timeframe and checked off accordingly
- Using Plant transfers in SAP and movement of goods to the correct plant
- Assist Inbound Co-ordinator resolving and tackling outstanding or new issues
- Receive and book on to CMS ERP System (SAP) and CRM customer database all returned products and ensure all associated documentation is completed and processed within timely manner
- Ensure returned product is accurately counted and receipted onto CMS ERP (SAP) with any discrepancies clearly noted and promptly reported to Customer Services.
- Process and handle stock transfers between warehouse locations when necessary accurately with a clean audit trail of transactions
- Perform regular stock checks and/or spot checks as required and support the outbound co-ordinator with stock counts and resolving discrepancies
- Ensure all work is carried out in accordance with ISO 9001 procedures
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Additional Responsibilities
Key Performance
- Able to locate stock through SAP
- Conversant in stock taking procedures and provide accurate counting
- Aisle management and has attention to detail
- Works to high standards; areas are kept clean and tidy
- Basic understanding of Health and Safety requirements
- Has worked with key customer SLA agreements and understands customer requirements
Health and Safety
It is the responsibility of the employee and Management to ensure that best working practice is carried out in all operations. Internal training may be required on specialised equipment.
Skills & Personal Attributes
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Skills
- Experience in a warehouse environment preferred
- Fully conversant with Microsoft packages
- Responsible and proactive in nature
- You must have a high attention to accuracy
- Ability to work to deadlines
- Have excellent verbal and written communication skills and a professional telephone manner
Attributes
- Professional: we do what is right by the customer, not ourselves.
- Effective communication: share information openly and proactively
- Teamwork: work across teams/departments to develop ideas
- Operational Excellence: uncover obstacles and pioneer change
- Unbeatable knowledge: seek to understand our strategy and market
- Innovation: influence and embrace change
#INDHP
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.
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