Konecta
Inbound Sales & Customer Service Agent - Dutch
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ROLE: Inbound Sales & Customer Service Agent - DUTCH - Fixed Term (3 months)
REPORTS TO: Team Manager
DEPARTMENT: PVCP
WHO WE ARE
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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MISSION OF THE ROLE
We are looking for high-performing Sales Agents to join our team supporting Center Parcs, Pierre et Vacances, and MAEVA customers. This role is ideal for candidates who thrive in a target-driven environment, love converting leads, and can confidently influence customers to book holidays and add value to their stay. Suitable candidates will speak Dutch and English fluently and have a proven background in sales, ideally in travel, hospitality, retail, telecoms, or call centre environments. You must be motivated by achieving targets, delivering outstanding customer experiences, and maximising every sales opportunity.
RESPONSIBILITIES
- Manage inbound sales and service calls, converting enquiries into confirmed bookings.
- Apply strong needs-analysis and persuasive selling techniques to create desire and secure reservations.
- Identify opportunities to upsell additional products, upgrades, activities, and extended stays.
- Handle service requests, cancellations, modifications, and confirmations using the client’s systems.
- Actively contribute to a high-performance, target-driven team culture, consistently working to exceed personal and team KPIs.
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REQUIREMENTS
- Fluent Dutch speaker
- Proven sales experience is essential — ideally within travel, hospitality, retail, or call centre environments
- Demonstrated ability to convert, influence, and close sales in a competitive setting
- Strong interpersonal skills and confidence in handling different customer types
- A natural drive to exceed sales targets and deliver exceptional customer experiences
- Professional, motivated, and emotionally resilient
- Excellent communication skills and the ability to work independently in a fast-paced environment
- Strong attention to detail and ability to multitask
- Understanding of call centre KPIs
- Ability to embody Center Parcs’ brand values and create memorable customer experiences
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