HM Revenue & Customs
Incident Control and Business Continuity Manager
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About The Job
Job summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
This role is central to the Estates Workplace Operation team, with responsibility for maintaining resilience and safety across government estates. The Government Hubs Incident Control and Business Continuity Lead ensure sites are prepared to respond immediately and effectively to incidents, and that business continuity plans are embedded across the region.
Job Description
- Collaborate with Estates colleagues to ensure fire safety plans and emergency procedures for Erskine House and Carne House within the Belfast region meet all departmental and legal requirements.
- Effectively assess, in light of information received, to determine and communicate evacuation routes before and during incidents, directing the Incident Management Team to support the safe evacuation of staff and visitors.
- Act as the lead during emergency situations, making critical decisions and ensuring instructions are followed to safeguard building occupants.
- Lead co-ordination with Emergency Services, collating and providing pertinent real-time incident information to support effective decision making.
- Lead the development and ongoing support of the Incident Management Team, including Incident Marshals (IMs) and Deputy ICOs.
- Create and deliver Incident Management Training packages, tailored to Regional Centre operational arrangements, for Incident Marshals (IMs) and Deputy ICOs.
- Lead on and resource Counter-Terrorism activities in line with departmental standards, working collaboratively with the Building Manager, Regional Security Manager and Head of Counter Terrorism.
- Provide assurance that all Lines of Business have robust Business Continuity Plans (BCP) in place, assisting in their development as necessary, including the creation and development of the Estates Building Business Continuity Plan.
- Lead and co-ordinate local Business Continuity/Resilience and Counter Terrorism exercises.
- Work with the Building Manager and Health & Safety Officer to prepare and maintain fire safety and emergency procedures.
- Work with HMRC Estates colleagues to gain the assurances required; that any Fire Risk Assessments action points are completed by the appropriate owners of those tasks.
- Provide oversight, review, and authorisation of Personal Emergency Evacuation Plans (PEEPs) for staff and visitors, ensuring plans are robust and viable, integrating them into site evacuation procedures, while providing expert advice and guidance to support effective implementation.
- Resolve issues related to emergency procedures, such as staffing for Incident Marshal roles or implementation of risk assessment recommendations.
- Serve as a key contact with business area managers, occupiers, and external stakeholders involved in emergency procedures.
- Lead and co-ordinate biannual evacuation drills, developing control measures to ensure effective evacuation arrangements.
- Report the status of emergency incidents to the Business Continuity Command and Control Team and provide timely updates as required.
- Participate as a member of the Regional Health and Safety Committee.
- Provide guidance to all Other Government Departments within the building on Incident Management and Business Continuity/Resilience matters.
- Monitor safe occupancy levels in collaboration with the Head of Estate.
- Work alongside the Regional Security Manager to assure senior management that staff and assets are adequately protected against terrorist threats and are trained to respond effectively to emergencies.
- Foster effective working relationships across Estates teams to deliver high-quality service and customer satisfaction.
- Liaise with near neighbours and relevant external stakeholders to create a safe environment within your local community.
- Administration of available technical and communications services, such as Gov-Notify.
- Establish a strong working relationship across all areas of Estates to achieve organisational objectives. Collaboration between different lines of business to ensure that knowledge and expertise are shared, creating an environment where best practices flourish.
- Support the wider Workplace Operations team and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Building Manager or Head of Estates.
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Person specification
The following skills, knowledge and experience are required for this role. Prospective candidates must be able to clearly demonstrate their capability in these areas during the application process.
Responsibility and Organisation
- The successful candidate will be highly responsible and able to work in a structured and organised manner, ensuring tasks are prioritised and completed efficiently.
Stakeholder Engagement
- Strong skills in engaging with stakeholders at all levels are essential. Candidates should be able to build effective working relationships, communicate clearly, and manage expectations in challenging situations.
Incident Management Experience
- Substantial, recent, and relevant experience in incident management is required. Candidates must be able to demonstrate their involvement in managing incidents, coordinating responses, and implementing solutions.
Business Continuity/Resilience Knowledge
- Experience in Business Continuity Planning and execution is essential. This includes developing, testing, and maintaining business continuity plans, as well as responding to disruptions and ensuring organisational resilience.
Problem Solving and Decision Making
- The ability to analyse complex situations, identify key issues and risks, and make effective decisions under pressure is crucial for success in this role.
Communication Skills
- Excellent verbal and written communication skills are required, with the ability to convey information clearly and concisely to a variety of audiences.
Attention to Detail
- A keen eye for detail is necessary to ensure accuracy in incident records, reports, and Business Continuity/Resilience documentation.
Essential Criteria
- Holds or actively working towards Certificate of the Business Continuity Institute (CBCI) or equivalent Business Continuity qualification. Demonstrating professional competence in business continuity and organisational resilience.
- Demonstrable experience of working in an operational, resilience, security, emergency planning, incident, management, or business continuity environment.
- Experience of supporting or managing incident response, business continuity, resilience or operational risk activities within a complex organisation.
- Sound knowledge of business continuity, resilience and incident management principles, with the ability to develop, implement, test, and maintain continuity and response plans.
- Strong organisational coordination and communication skills, with the ability to manage multiple priorities and respond effectively to emerging incidents and operational disruptions.
- Proven ability to remain calm under pressure, make informed decisions and coordinate appropriate actions during incidents or emergency situations.
- Experience of building and maintaining effective relationships with a range of internal and external stakeholders to support organisational resilience and incident response activities.
- Understanding of relevant legislation, departmental standards, policies and regulatory requirements relating to business continuity resilience, security, health and safety and incident management.
- Ability to analyse information, identify risks, and implement practical solutions to minimise operational disruption and support business recovery.
- Commitment to continuous professional development and achieving relevant business continuity, security, resilience and health and safety qualifications.
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Essential to Develop Within the Role
- Emergency Response Procedures training.
- BTEC Level 4 qualification in security.
- IOSH Managing Safely Certificate.
- Level 3 Certificate in Fire Risk Assessment.
- Legionella Awareness.
Additional Information on Security Checks
Successful candidates are required to hold or obtain Security Check (SC) level clearance prior to taking up this post.
Full Time Only Working Pattern
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Qualifications
Holds or actively working towards Certificate of the Business Continuity Institute (CBCI) or equivalent Business Continuity qualification. Demonstrating professional competence in business continuity and organisational resilience.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Delivering at Pace
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in
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