Context Recruitment
Incident Management Analyst
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Incident Management Analyst (Entry Level)
Hybrid working – 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
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Key Responsibilities:
- Handle customer incident escalations and provide timely updates
- Monitor VIP and sensitive tickets to prevent SLA breaches
- Document incident reports and contribute to process improvements
- Conduct quality checks and support team training
- Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
- Strong communication and customer service skills
- Good attention to detail and time management
- Able to work under pressure and across teams
- Willingness to learn and tackle new technical areas
- ITIL 4 Foundation (desirable)
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Hybrid working – Offices in Harrogate.
Paying £26,000 + benefits (2 days per week)
Must be eligible to work in the UK.
UK Driving licence needed due to office location.
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