Annapurna
Incident Response Tooling & Integration Enginee
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Incident Response Tooling & Integration Engineer (Contract)
📍 Location: London (Hybrid – minimum ½ day onsite per week)
đź’° Rate: Competitive
đź•’ Type: 3-month contract, with potential to extend
A fast-growing technology business operating at the intersection of software, AI and the automotive industry. As the organisation moves further into production, it is strengthening its incident response capabilities across safety-critical systems and a growing range of technical teams.
What You'll Be Doing
- Configure and administer incident management workflows across incident.io, Jira and Slack
- Build automated workflows and API integrations between SaaS platforms
- Establish escalation logic, on-call routing and notification processes
- Develop and implement incident response processes across multiple technical teams
- Build monitoring, failure alerts and operational workflows
- Test workflows through controlled exercises and live incident simulations
- Identify gaps and continuously improve incident response processes
- Create clear documentation for workflows, integrations and operational procedures
- Work closely with engineering and operational teams to embed new processes
- Ensure the tooling and processes are reliable, maintainable and ready for ongoing use
- Take ownership of the end-to-end incident response toolchain
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What They're Looking For
- Hands-on experience implementing and administering complex incident management workflows
- Strong experience with automation, workflow tooling and SaaS integrations
- Experience designing escalation paths and on-call routing
- Strong understanding of incident response processes and operational tooling
- Experience integrating tools through APIs
- Proven experience testing workflows through controlled exercises or simulations
- Excellent documentation skills and a methodical approach to testing
- Strong ownership mentality with the ability to operate independently
- Comfortable working across multiple teams and translating complex processes into practical operational systems
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Nice to Have
- Experience with incident.io, Jira and Slack
- Experience working within automotive, robotics, autonomous systems or another safety-critical environment
- Experience supporting production systems involving physical products
- Background in SRE, DevOps, platform engineering or technical operations
- Experience establishing incident management processes from the ground up
Why Join?
- Play a key role in building incident response capability within a rapidly scaling technology environment
- Work on systems connected to real-world, safety-critical products
- Own and shape the incident response tooling and operational processes
- Work across multiple engineering and technical teams
- Build a robust, well-documented toolchain that will become part of the organisation’s long-term operational infrastructure
- Immediate impact with potential for the contract to extend
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