NHS Scotland
Inclusion Scotland - People and Development Inclusion Officer
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People and Development Inclusion Officer
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Where We Are
Our Regional Centres are located at Aberdeen, Cardonald, Clydebank, Dundee and South Queensferry. This role is advertised for our Cardonald Regional Centre.
Internship Overview
This internship gives you the chance to gain practical experience in our People and Development Directorate. You will help with projects and support staff to learn and feel included at work. This may include digital skills, training, inclusion and leadership.
What You Will Do
You will work closely with our Organisational Development, Leadership and Learning Manager. You will:
- Help plan and deliver learning and training activities
- Share information about learning opportunities in simple and clear ways
- Check what is working well and what could be improved
You will also work with our Communications Team to create engaging and accessible content. This will help staff understand what support is available and the impact it has.
Inclusion and Accessibility
You will support work to make NHS 24 a more inclusive place to work. This includes:
- Helping to set up and support a Disability Working Group for staff with lived experience and allies
- Listening to staff feedback and helping turn this into improvements
- Supporting respectful and open discussions
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You will also help review and improve key processes, including:
- The Disability Inclusion Hub
- The Reasonable Adjustments process
Main Duties and Tasks
You will gain hands-on experience in project support, content creation, inclusion work, and evaluation.
Learning and Resources
- Help create and update learning and inclusion resources
- Support work on the Disability Inclusion Hub
Communications
- Create simple, accessible content (guides, newsletters, online posts)
- Help promote learning opportunities and share success stories
Evaluation
- Collect feedback and basic data
- Help prepare short summaries of what is working well
General Support
- Help organise sessions and manage participant lists
- Respond to staff questions on email or Teams
- Support online sessions and accessibility needs
- Keep records up to date
Interested?
To proceed with an application, your recruiter will have provided you a code for the pre assessment question. You must input the code correctly, or your application will not be progressed, and you will not be able to try again. If you have any questions, please contact recruitment24@nhs24.scot.nhs.uk
Our Mission
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
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We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
Equal Opportunities
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
Working in the United Kingdom
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.
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