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Income Billing Team Leader
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Solihull Metropolitan Borough Council
Income Billing Team Leader
Band E £39,481 - £45,529 pro rata
30 hours per week – (Flexible but preferably worked across 5 days)
Council House, Solihull / Hybrid Working
Lead a high-performing team that makes a difference to local communities
Are you an experienced Revenues professional looking for your next leadership challenge?
At Solihull Council, we're looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.
You'll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.
About The Role
As Income Billing Team Leader, you will:
- Lead, motivate, support and develop staff through coaching, mentoring and effective performance management.
- Manage workloads and resources to ensure work is completed accurately and within statutory timescales.
- Provide technical expertise and guidance on complex Council Tax, Business Rates and income-related matters.
- Lead on the implementation of legislative changes, new reliefs, discounts and system developments.
- Handle complex customer enquiries, complaints and member correspondence.
- Represent the Council at Valuation Tribunal hearings when required.
- Drive service improvements, modernisation and the use of technology to enhance the customer experience.
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About You
We're looking for someone who can bring:
- Significant experience working within a Local Authority Revenues service.
- Previous supervisory or team leadership experience.
- Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
- Experience of managing performance, developing staff and leading through change.
- Excellent problem-solving, organisational and communication skills.
- Experience dealing with complex customer enquiries and complaints.
- The ability to build positive relationships with colleagues, customers and external partners.
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Why join Solihull Council?
At Solihull, we are committed to creating a supportive and flexible working environment where our people can thrive. In return, we offer:
- Hybrid and flexible working arrangements
- Generous annual leave entitlement, with the option to purchase additional leave
- Flexitime scheme offering up to 24 additional days leave per year
- Local Government Pension Scheme
- Employee Assistance Programme providing free, confidential support 24/7
- Family-friendly and carer-friendly policies
- Access to staff discounts and employee benefits
- Ongoing learning and development opportunities
If you're an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we'd love to hear from you.
For an informal discussion about the role, please contact Chris Whitehouse, Income Team Manager, on 0121 704 8562.
Interview date: 10th November 2026
This post is subject to a Basic DBS Check.
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