Every invoice you raise, every payment you reconcile, and every query you resolve helps ensure that Community Integrated Care can continue investing in the people we support and the colleagues who deliver life-changing care every day.

You'll be joining a collaborative and supportive team where your attention to detail, customer focus, and financial accuracy will make a genuine difference.

What You'll Be Doing

As our Income Coordinator, you'll:

• Produce accurate invoices for Local Authorities, ICBs and personal contributions using our Income Processing System.
• Ensure admissions, discharges and funding changes are correctly reflected within billing records.
• Allocate and reconcile high volumes of incoming cash receipts accurately and promptly.
• Investigate payment discrepancies and liaise directly with Local Authority contacts to resolve issues.
• Build positive relationships with external customers to ensure efficient and accurate billing processes.
• Work closely with operational teams and finance colleagues to obtain and validate funding information.
• Support funding uplifts, contractual changes, new business activity, mergers and acquisitions.
• Identify opportunities to improve systems, processes and controls across the income function.
• Help deliver a sector-leading income management service that supports our charity's financial sustainability.

What We’re Looking For

We're looking for someone who combines financial administration experience with excellent communication skills and a proactive approach to problem solving.

Essential

• GCSE Maths and English (Grade C / Level 4/5 or equivalent).
• Experience working within a finance or accounts environment.
• Experience processing and managing large volumes of data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Good IT and systems skills.
• The ability to build positive relationships with internal and external stakeholders.
• A collaborative approach and strong team ethic.

Desirable

• Experience within the health and social care sector.
• Experience working with invoicing, income processing or accounts receivable activities.

Ready to Make a Difference?

If you're looking for a finance role where accuracy, customer service and meaningful work come together, we'd love to hear from you.

Apply today and help us deliver a best-in-sector income management service that enables more people to live their best lives possible.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.