City of York Council
Income Officer - Customer Accounts
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INTERNAL VACANCY
Be part of our Customer Accounts Team (Accounts Receivable). Responsible for collecting income for all Council Departments (not including CTAX and Business Rates) for services delivered. Issuing a high volume of invoices daily, and carrying out daily reporting checks to ensure correct allocation of incoming payments.
- Referring overdue accounts to external Enforcement agents or referring cases to Legal Services for recovery action at County Court.
- Assisting Customers setting up repayment plans.
- Identifying customers struggling to pay invoices and referring them for Benefits Checks, and debt advice.
- Raising Credit notes as requested by other council departments.
- Issuing customer refunds for overpaid accounts.
You will also assist in managing the Council’s Deferred Payment Scheme in respect of Nursing and Residential Care fees. You will be responsible for arranging property valuations, calculating customer eligibility to the scheme, and submitting paperwork to our legal department to facilitate the completion of this process.
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The role offers hybrid working (working in the office and working from home).
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
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For further information or an informal discussion please contact Christopher Wilkinson, Income Services Operations Manager at Christopher.wilkinson@york.gov.uk or on 01904 554181.
Closing date: Sunday 4 October at 12 midnight
Interview date: To be confirmed
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.
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