Trent & Dove
Income Officer
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Income Officer
37 hours per week
Benefits include company pension and private healthcare
Role Responsibilities
The role of an Income Officer will be responsible for;
- Managing patch-based accounts up to eviction stage, through the arrears recovery process
- Promoting tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident, and responsive manner together with representing TDH at County Court for any possession or warrant action required
- Delivering high-end customer service at all times
- Complying with all TDH Income procedures and company policies
- Supporting the provision of a high-quality income management service by working in partnership with other teams across the Housing Service area
- Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support
- Being a strong communicator able to deliver skills through effective working relationships with all work colleagues whilst meeting agreed targets
- Being driven, with the aim to make a difference through income management
- Supporting and assisting the Income Manager & Head of Service in the performance of their duties
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Skills, Knowledge & Experience Required
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- Up-to-date knowledge on welfare reform & associated benefits
- The ability to manage caseloads and be target-driven
- Excellent communication skills, both written and verbal
- The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations
- The drive to make a difference through income management
- Full, valid driving licence
Application Deadline
The closing date for applications is 15 October 2026
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