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Income Officer
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Income Officer – Social Housing
Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella
Salary equivalent: Approximately £37,000 per annum
Hours: Monday–Friday, 9am–5pm
Location: Bromsgrove, B60
Travel: Full UK Driver's license and access to a vehicle is required.
Compliance: Standard DBS is required.
Experience: Ideal candidate should have court level experience.
Contract: Temporary sickness cover for up to three months with potential to an extension.
We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months. The role will initially be office-based. Once you are familiar with the organisation’s processes, there may be the opportunity to work from home two to three days per week.
Key responsibilities:
- Managing a portfolio of rent accounts and taking timely action to recover arrears.
- Contacting customers and agreeing realistic repayment arrangements.
- Providing advice on benefits, Universal Credit and financial support.
- Supporting customers to sustain their tenancies.
- Preparing arrears correspondence, legal notices, witness statements and court documentation.
- Attending court and supporting or presenting rent-arrears cases at hearings.
- Undertaking occasional home visits across Bromsgrove and the surrounding areas.
- Maintaining accurate case notes and monitoring repayment arrangements and court orders.
- Working with Housing, Tenancy Sustainment, Benefits and Finance teams.
- Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.
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About you:
- Previous income management or rent-arrears experience within social housing.
- Previous court attendance experience relating to rent-arrears cases.
- Good knowledge of arrears recovery, pre-action protocols and possession proceedings.
- Strong customer service, communication and negotiation skills.
- Experience managing a busy and varied caseload.
- Experience using Aareon QL and Mobysoft RentSense is highly desirable.
- Able to travel occasionally for home visits and court attendance.
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Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience.
Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft RentSense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands
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