Income Officer

Reading

Temporary up to 6 months

Office based

£23.00 Umbrella

We are recruiting an Income Officer on behalf of a large social housing provider to deal with low-level arrears all the way up to taking tenants to court.

Key responsibilities:

• Take early action to minimize the development of debt
• Contact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platform
• Ensure that all customer contact is recorded within our Housing Management system and accurate records are kept
• Manage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debt
• Instigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social Landlords
• If appropriate, instigate direct payments from customers' benefits i.e. Housing Benefit or Universal Credit, liaising with relevant local authority or the DWP
• Work collaboratively with internal colleagues to maximize customer's income whether through benefits or employment