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Income Performance Analyst
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Location: Hybrid
Salary: A GBP 34,000 per annum
At Stonewater, we're committed to helping our customers sustain their tenancies and thrive in their homes. We're looking for an analytical and insight-driven Income Performance Analyst to join our national Income team and play a key role in shaping how we maximise income, improve performance and deliver exceptional customer outcomes.
This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision-making.
The Role
As our Income Performance Analyst, you'll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function. You'll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support.
You'll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money.
Key Responsibilities
- Analyse income and customer data to identify trends, risks and opportunities.
- Produce performance reports, dashboards, forecasting and predictive analysis.
- Develop data-led approaches to support early intervention and reduce arrears escalation.
- Create meaningful insights that support operational and strategic decision-making.
- Support targeted deployment of resources through segmentation and performance analysis.
- Monitor and review key performance indicators, highlighting areas for improvement.
- Translate complex data into clear and engaging information for a range of audiences.
- Work collaboratively with Income, Finance, Business Systems and Data teams to improve reporting capability and data quality.
- Assess the impact of external factors such as welfare reform, economic changes and regulatory developments on income performance.
- Support a culture of continuous improvement, accountability and evidence-based decision making.
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About You
We're looking for someone who combines strong analytical capability with the ability to communicate insights in a simple and engaging way.
You'll Ideally Bring
- Excellent analytical and problem-solving skills.
- Advanced Excel skills and experience of data analysis and reporting.
- Experience using Power BI or similar business intelligence and data visualisation tools.
- The ability to extract, manipulate and interpret large datasets from multiple systems.
- Strong numerical skills and confidence working with performance data.
- Experience presenting information and recommendations to a variety of stakeholders, including senior leaders.
- Excellent communication and relationship-building skills.
- A collaborative approach and a genuine passion for using data to improve services and outcomes.
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Experience within income management, social housing or rent collection would be advantageous, but we're equally interested in candidates with strong analytical skills from other sectors who can demonstrate transferable experience.
Discover Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.
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