This is a fast-paced, target-driven role where you’ll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q’s ability to invest in homes and communities.

If this sounds like you, we would love for you to apply!

Your impact in the role

• Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required.
• Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.
• Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.
• Take confident decisions on enforcement action, balancing risk and customer impact.
• Work proactively to meet call and case management targets, handling a high volume of customer contact.
• Provide residents with advice and signposting to maximise income and sustain tenancies where possible.
• Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management.

What you'll bring

• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.
• Confidence in decision-making and managing a fast-paced, high-volume workload.
• Strong customer service skills, with the ability to handle sensitive and challenging conversations.
• Knowledge of welfare benefits and tenancy-related arrears processes.
• Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!