Red Kite Community Housing
Income Services Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Key Responsibilities
You will lead and develop the income collection service, creating a high-performing, customer-focused team that delivers key objectives aligned to the Corporate Plan. Working closely with Senior Management, the Assistant Director-Finance and the Rent Compliance Group, you will oversee income performance, risk management, rent-setting compliance, assurance reporting, complaints, budgeting, forecasting, and effective performance measures.
You will build strong internal and external relationships, working collaboratively with senior managers and partner organisations to improve services, generate efficiencies, and support residents. As a subject matter expert in income management across all tenures, you will keep pace with legislation, best practice, and emerging innovation, leading projects and service improvements that strengthen financial inclusion, ethical debt management, and tenancy support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications, Skills and Experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are looking for an experienced and confident manager, educated to degree level or with equivalent relevant experience, ideally with CIH Level 4 or above. You will combine strong legislative and service knowledge with excellent customer focus, sound judgement, and the ability to work well under pressure. As a natural leader, you will balance support with performance challenge, motivate teams to deliver high-quality, tenant-led services, build confidence in others, and work effectively with colleagues at all levels, including Senior Management and the Board. Solutions-focused and ambitious for improvement, you will challenge mediocrity, contribute ideas proactively, and lead an efficient, high-performing team that adds real value for customers.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills