Independent Living customers can have a wide range of needs, and no two days will be the same.

You could be supporting a customer through a challenging tenancy issue, working with partner agencies to find a solution to a complex situation, responding to a safeguarding concern, resolving a service failure or helping your team navigate an unexpected incident.

Sometimes the answer won’t be straightforward.

That’s where you come in.

You’ll need to be comfortable thinking independently, analysing complex situations, having difficult conversations and making balanced decisions - always keeping the customer, our responsibilities as a landlord and the wider community in mind.

You’ll have the autonomy to make decisions and influence outcomes, while working within legislation, regulation and organisational standards.

What we’re looking for

We’re looking for a confident and compassionate housing professional who can combine strong leadership with excellent customer service.

You’ll ideally have:

• Experience within housing management and a good understanding of the housing sector.
• Previous experience of supporting or leading people, with a genuine desire to develop others.
• A customer-focused approach and the ability to understand the needs of people living independently.
• Experience of managing challenging, sensitive or emotive situations with empathy, patience and resilience.
• The confidence to have difficult conversations and make decisions when circumstances are challenging.
• Strong communication, influencing and negotiation skills.
• The ability to work collaboratively with customers, colleagues, statutory services and external partners, even when priorities differ.
• Excellent problem-solving skills and the ability to use initiative and work under pressure.
• The ability to analyse information, identify risks and present recommendations through the appropriate channels.
• A sound understanding of tenancy management, housing legislation, safeguarding and health and safety would be highly desirable.

The kind of leader we need

You don’t need to have all the answers.

What matters is that you’re curious, resilient, approachable and willing to find solutions.

You’ll be someone who can inspire a team, challenge constructively, celebrate success and step in when things get difficult. You’ll advocate for customers while also ensuring we meet our responsibilities as a landlord.

Most importantly, you’ll care about making a genuine difference.

Team Leaders have the flexibility to work where they work best, however regular onsite presence is required and therefore being local to East Dorset is essential.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful applicants will be required to complete an Enhanced DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.