bpha
Independent Living Maintenance Officer (Oxfordshire)
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Independent Living Maintenance Officer
Location: Oxfordshire (travel around 6 of our sites based in Oxfordshire)
Salary: up to £28,000 including £2,000 car allowance
Contract: Full Time | Permanent
This role requires travel between schemes; therefore, a valid driving licence and use of a vehicle are essential.
Are you a practical, customer-focused individual with experience carrying out minor maintenance and repairs? Do you enjoy working independently while making a real difference to people's daily lives? We're looking for an Independent Living Maintenance Officer to join our team, helping to maintain safe, welcoming, and well-presented independent living schemes across our communities.
As an Independent Living Maintenance Officer, you'll be responsible for delivering responsive and planned maintenance across a portfolio of independent living schemes. You'll carry out minor repairs, support the upkeep of communal areas, conduct regular site inspections, and help ensure our buildings remain safe, secure, and enjoyable places for customers to live.
Key Responsibilities
- Carry out minor repairs and maintenance in communal areas and individual properties within agreed service standards.
- Conduct regular estate inspections and identify repair, maintenance, and health and safety issues.
- Monitor repair requests and ensure works are completed efficiently and to a high standard.
- Provide on-site oversight for repairs delivered by the in-house repairs service, acting as the escalation point and primary on-site contact for contractors while overseeing communal repair works.
- Build positive relationships with residents, gathering feedback and ensuring excellent customer satisfaction.
- Maintain accurate records and contribute to maintenance planning and service improvement initiatives.
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What We’re Looking For
- Experience carrying out minor maintenance or repair tasks
- Excellent customer service and communication skills.
- Strong organisational skills and the ability to manage competing priorities.
- Confidence working independently and using your own initiative.
- Good IT skills, including Microsoft Office applications.
- Flexibility to work across different locations.
- Experience supporting or working with vulnerable people or customers with support needs.
Our values
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
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Additional Requirements
An enhanced DBS check is required for this role
Please note that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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