Abri Group
Independent Living Partner
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Help older people live independently, safely and confidently in the place they call home.
At Abri, we believe that a home is more than just four walls. It's a place where people should feel safe, connected and able to live life on their own terms. That's why we're excited to announce we're looking for a dedicated and compassionate Independent Living Partner to support customers aged 55+ living within our Southampton (Swaythling) Independent Living scheme.
This is a unique opportunity to combine housing management expertise with a customer-first approach, helping older people maintain their independence while creating a thriving, welcoming community within the scheme.
No two days will be the same. One day you might be helping a new customer settle into their home, the next advising them on tenancy-related matters, testing fire and security alarms or bringing residents together through community events and activities.
Most importantly, you'll make a genuine difference to people's lives every day.
What you'll be doing
As an Independent Living Partner, you'll be responsible for delivering a high-quality housing and wellbeing service across our Independent Living schemes. You'll:
- Be the first point of contact for customers, providing tenancy, leasehold and housing management support.
- Build trusted relationships through regular wellbeing contacts, helping customers maintain their independence and access appropriate support when needed.
- Manage customer journeys from viewings and sign-ups through to tenancy sustainment and ongoing support.
- Carry out customer inductions, manage allocations and support the effective management of void properties.
- Respond to safeguarding concerns, wellbeing issues and emergency situations, working closely with Adult Social Care, health professionals and partner agencies.
- Complete health and safety, fire safety and compliance checks, ensuring our schemes remain safe, welcoming and well maintained.
- Monitor contractors and service providers, taking ownership of issues through to successful resolution.
- Work proactively to address low-level anti-social behaviour and support customers to understand and fulfil their tenancy responsibilities.
- Encourage customer involvement and create opportunities for residents to shape services and decisions that affect their communities.
- Develop and deliver local engagement activities that promote wellbeing, reduce isolation and foster a strong sense of belonging.
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What we're looking for
We're looking for someone who is passionate about supporting older people and understands the important role that housing can play in helping people live happy, healthy and independent lives.
You'll bring:
- Experience of delivering excellent customer service within housing, independent living, health, social care, support services or a community-based environment.
- Knowledge of housing management, including areas such as tenancy management, allocations, anti-social behaviour, repairs and compliance.
- An understanding of the challenges that older and potentially vulnerable customers may face, together with the ability to provide support that empowers rather than creates dependency.
- Strong communication and relationship-building skills, with the confidence to work effectively with customers, families, colleagues and external agencies.
- Experience of carrying out risk assessments and making sound decisions to support customer safety and wellbeing.
- Excellent organisational skills and the ability to manage competing priorities in a busy and varied role.
- Good IT skills, including experience using Microsoft Office applications.
- A proactive, empathetic and solutions-focused approach with a genuine passion for helping people.
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As this role requires occasional travel to our offices and to other schemes, a full driving license and your own transport will be essential. As you'll be working with potentially vulnerable customers, the successful candidate will be required to undergo a DBS check too.
If you'd love the opportunity to make a genuine difference in the lives of those in our Independent Living schemes, we'd love to hear from you!
To learn more about the role, be sure to take a look at the job description below.
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