Welwyn Hatfield Borough Council
Independent Living Services Team Leader
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Independent Living Team Leader (RP0200)
Starting salary £39,616 per annum with progression to £42,616 per annum through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
37 hours per week (hybrid working)
Permanent contract
We are looking for an Independent Living Team Leader who will be responsible for the direct delivery of the management of our sheltered schemes for the over 60s, to ensure a high quality sheltered housing service.
The role oversees the operational delivery of the management of sheltered schemes and allocated staff to deliver a compliant and customer focused service which enables older and vulnerable people in the community to live fulfilling, healthy and independent lives.
You will lead a dedicated team of Independent Living Officers and Mobile Wardens providing support and guidance when needed. You will undertake structured one to ones with each staff member and organise focused team meetings to provide updates on the operational service including corporate information. Communication is key in this role to ensure your team feel supported and engaged.
You will oversee the team’s development including their training needs and encouraging personal development to ensure they meet the organisational and team objectives. You will ensure that every reasonable measure is taken to ensure the health and safety, and wellbeing of your staff through risk assessments, and by providing practical and emotional support.
You will work with the Independent Living Services Manager to develop and update policies and procedures as required and ensure that these are communicated to staff and applied consistently throughout the service.
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You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care.
This is a fantastic opportunity to make a real difference to the lives of older people while leading the team to promote independence, wellbeing and community.
Responsibilities:
- Lead a dedicated team of Independent Living Officers and Mobile Wardens.
- Undertake structured one to ones with each staff member.
- Organise focused team meetings to provide updates on the operational service.
- Oversee the team’s development including their training needs.
- Ensure the health and safety, and wellbeing of your staff.
- Work with the Independent Living Services Manager to develop and update policies and procedures.
- Ensure services provided meet legislation and regulatory requirements.
Requirements:
- Formal training to A-Level or another professional qualification, or equivalent experience and knowledge in housing or social care.
- Strong knowledge of safeguarding, data protection and health and safety.
- Ability to converse at ease with members of the public and provide advice in accurate spoken English.
- Full UK driving licence and access to a car.
Benefits:
- Flexible working to achieve a good work life balance.
- Generous annual leave.
- Discount to the council owned leisure facilities.
- Access to the Local Government Pension Scheme.
- Full list of employee benefits available via My Rewards – Career.
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About Us:
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do!
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.
Contact:
For an informal conversation about the role, contact Lisa Kearns, Head of Supported Housing and Allocations l.kearns@welhat.gov.uk
Additional Information:
Please note we do not offer sponsorship for employment in the UK.
We recommend that you download the role profile as this will be unavailable once the advert closes.
Closing date for applications is 18 October 2026
Remote assessment will be held on 23 October 2026
Face to face interviews will be held on 2 November 2026
We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council.
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