LGBT Foundation
INDIGO- CARE NAVIGATOR TEAM LEAD (OCT 2026) →
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Job Opportunity
Indigo- Care Navigator Team Lead (Oct 2026)
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KEY INFORMATION
- Special Terms: 35 hours/week
- Salary: £35,169 per annum
- Accountable to: Indigo- Head of Operations
- Accountable for: Indigo- Care Navigators
- Closing Date: 22nd October at 9 am
- Interview Date: Week of 6th November in person in Manchester
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of established and developing services focused on improving the health, wellbeing and equality of LGBTQ+ people.
Key Role Accountabilities Include
- Collate data and provide reports regarding Care Navigator Team performance and activity.
- Team Leadership: Lead monthly 1:1s and team meetings to review goals, address issues, and support development.
- Training & Onboarding: Coordinate onboarding for new Care Navigators and deliver targeted training on key processes. Identify skill gaps and arrange peer-led learning.
- Operational Oversight: Manage sickness, holiday approvals, any HR-related processes for the team and daily team support. Manage team performance and identify possible efficiencies.
- Maintain visibility and responsiveness to team needs, ensuring smooth daily operations.
- Systems & IT Support: Troubleshoot and escalate IT issues affecting Care Navigator workflows.
- Provide in-person cover for the clinic.
- Be the point of escalation for complex tasks and queries.
- Assist in some Care Navigator duties as above, as well helping to manage the relevant inboxes for the team and tasks.
- Be part of a multi-disciplinary team, including Indigo’s Department Heads and attend relevant meetings, representing the Care Navigator Team.
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We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
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Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.
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