Alder Hey Children's Charity
Individual and Legacy Assistant
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ALDER HEY CHILDRENS CHARITY
Job title: Individual and Legacy Assistant
Salary: £26,848 - £31,439
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity for an Individual Giving and Legacy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.
This role sits within the Individual Giving and Legacy team which includes an Individual Giving Fundraiser and a Legacy and In Memory Fundraiser. The role also works closely with colleagues across the community, marketing and finance teams to deliver supporter journeys, website content, and the smooth running of fundraising campaigns.
The post-holder supports the generation of income and delivers an excellent supporter experience. They ensure supporters and enquirers receive a prompt, warm, and appropriate response at every stage of their journey with the Alder Hey Children's Charity.
The role is responsible for maintaining accurate supporter records on the Charity's CRM system (Salesforce), helping supporter administration (including Gift Aid, tribute pages, and regular giving processes), and assisting with the coordination of legacy enquiries, pledgers, and the free Will Writing service.
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Key Responsibilities will include:
Administration, Processes and Data
- Ensure supporter records are kept accurate and up to date on the charity's CRM (Salesforce).
- Complete supporter administrative processes such as tracking and take actions on the cancelation of regular donations/lottery, setting up of tribute pages, and Gift Aid administration.
- Provide administration support for the management of legacy enquirers, pledgers and actively track the progress of live legacy cases.
- Provide administration support for the management of the free Will Writing service.
- To help ensure pages on the charity’s website are kept up to date and work with the wider team to enhance those pages.
- Monitor marketing resources, such as leaflets, to ensure stock levels are maintained.
- Diary management, minute taking and meeting organisation.
Stewardship
- Deal with incoming enquiries prioritising, re-directing, or responding in a timely, sensitive and appropriate manner.
- Help deliver exceptional supporter care, ensuring that everyone who responds to the Charity's campaigns and appeals receives a warm, timely and meaningful thank you, helping to build long-term relationships with Alder Hey Children's Charity.
- Process and action established supporter journey and activities across a variety of programmes.
- Support the development and enhancement of supporter journeys.
- Support the planning and delivery of all campaigns and activities, helping to inspire supporters to make a difference.
- Assist with the arrangements for events to ensure that all supporters receive outstanding stewardship to establish long term commitment to the charity.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
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Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults. The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
- How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
- Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact: hrcharity@alderhey.nhs.uk
Closing date: Monday 19th October 2026, 12pm
Interviews will be held in person at Alder Hey on Monday 2nd November 2026
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