Garden House Hospice Care
Individual Giving And In-Memory Manager
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Company Description
Garden House Hospice Care provides free specialist palliative care to patients, families, and carers facing life-limiting illnesses across North Hertfordshire, Stevenage, and parts of Central Bedfordshire and Cambridgeshire, serving a community of around 230,000 people. Working alongside a medical team of experienced doctors and nurses, the hospice offers a range of services including physiotherapy, occupational therapy, bereavement support, complementary therapy, and spiritual care. Key services include Inpatient Care, Hospice at Home, the Hawthorne Centre, and a dedicated Family Support Service. While the hospice receives some statutory funding, it must raise nearly £5 million in charitable income each year and depends heavily on support from local businesses, groups, individuals, and committed volunteers to sustain and develop its care.
Role Description
The Individual Giving and In-Memory Manager is a full-time role responsible for developing and delivering strategies that grow income from individual donors and in-memory giving at Garden House Hospice Care. Based in Hitchin, this hybrid position combines on-site collaboration with the fundraising and wider hospice teams with flexibility to work from home for planning, analysis, and administration.
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Day-to-day activities include:
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- Managing individual giving campaigns, appeals, and regular giving programmes
- Designing and delivering in-memory giving initiatives
- Overseeing donor journeys to ensure sensitive, meaningful engagement
The postholder will:
- Analyse data to segment audiences, monitor performance, and refine campaigns
- Manage budgets and forecasts
- Coordinate stewardship communications such as letters, emails, and digital content
The role also involves:
- Working closely with clinical and family support colleagues to ensure in-memory fundraising materials and events are compassionate and aligned with hospice values
- Representing the hospice to supporters, community groups, and external partners as needed
Qualifications
- Experience in individual giving, in-memory fundraising, or wider charity fundraising, with the ability to plan and implement donor-focused campaigns and appeals.
- Strong skills in donor stewardship, relationship management, and supporter care, including empathetic communication with individuals donating in memory of loved ones.
- Competence in data analysis, CRM or donor database use, audience segmentation, and reporting on income and campaign performance.
- Excellent written and verbal communication skills, including copywriting for fundraising materials, emails, web content, and supporter journeys.
- Organisational and project management skills, with the ability to manage multiple campaigns, deadlines, and budgets while maintaining attention to detail.
- Collaborative working style, able to build effective relationships with colleagues, volunteers, community partners, and supporters.
- Comfort with digital tools and channels for fundraising and engagement, including email platforms, social media, and basic office software.
- Understanding of or interest in palliative care.
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