DPD Group UK
Indoor Account Manager
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Indoor Account Manager – Permanent / 37.5 Hours Per Week
About the Role
Join DPD, the UK’s leading sustainable delivery company, as we strive to enhance our customers’ service standards while prioritising sustainability, inclusivity, and ethical operations.
This busy, fast-paced role within a £2bn+ turnover business requires an experienced Account Manager to proactively manage a portfolio of ~800 customers—each spending up to £700/week—and drive revenue growth through exceptional customer relationships.
As the Indoor Account Manager, your duty extends beyond standard service delivery. You’ll develop strategic account plans, upsell opportunities, and resolve high-value customer issues to lock in long-term retention. Collaboration with internal sales teams and cross-functional partners is crucial for sustaining profitability.
Key Responsibilities
Customer Relationship & Retention
- Proactively engage customers via phone, email, and digital meetings to align with DPD’s contact matrix.
- Cultivate long-term business relationships across multi-tiered organisations by delivering tailored account plans to meet revenue targets.
- Maintain accurate customer records in SalesForce and other systems used within the business.
Sales & Revenue Growth
- Identify and exploit upselling/cross-selling opportunities within your customer portfolio (and associated networks).
- Build and manage a revenue opportunity pipeline to sustain contribution targets.
- Drive annual price adjustments for all managed accounts to optimise profitability.
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Problem Resolution & Health Monitoring
- Identify key performance indicators (KPIs) for each account and ensure trading within acceptable profitability thresholds.
- Act as escalation point for resolving customer issues to secure retention.
- Coordinate account handover transitions with the sales teams, adhering to company policies.
Requirements
Antragent applicants should demonstrate the following in their career trajectory:
Essential Experience
| Area | Experience | Notes |
|---|---|---|
| Core Roles | Proven expertise in Account Management or Customer Relationship Management. | Requires hands-on experience. |
| Engagement | Exceptional customer service skills (telephone and email) in high-effort cultures. | Prioritise customer expectations. |
| Sensitivity | Strong mathematical/numerical ability to evaluate pricing, cost impacts and proposed rate adjustments. | Systems such as SalesForce will require proficiency. |
| Adaptability | Experience transforming businesses via data-driven upselling strategies. |
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Essential Competencies
- Think strategically and act decisively in pressured environments.
- Show resilience, self-motivation, and flexibility in handling 800-account management.
- Self-organising focus, with keen attention to detail across all assignments.
- IT-literate in Microsoft Office/Google Suite, and ideally SalesForce.
- Core values alignment with DPD’s DNA (Passion, Respect, Honesty, Flexibility, Caring, Accountability).
Benefits
- Competitive salary: £27,000 p.a. with quarterly performance bonuses after probation for meeting KPI targets.
- Flexibility: Core hours - 9am-5pm or 9:30am-5:30pm.
- Katixa benefits starting immediately:
- Employee discounts (5% off groceries).
- "Happy Birthday Privilege": Leave work on your birthday**.
- Holiday trading arrangement: Enhanced rights.
- Comprehensive healthcare (Vitality at Work/BMJ + NHS eye and Glasses support).
- On-site parking and free life assurance (4x salary on pension entry).
- Free health kiosk visits for weight monitoring and advice.
DPD champions "Talent from Within": career progression unlocked through continuous learning and internal promotion.
Apply today by emailing your CV to DPD’s recruitment team. For Brytid, apply also at DPD’s local team: 📍 Etruria, Stoke-on-Trent ST1 5SY.
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