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Indoor Climbing Centre Staff Apprentice
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Role Overview
You will deliver safe, engaging, and inspiring climbing sessions while providing an exceptional customer experience across all areas of the centre. Your role combines instructing & front-of-house, ensuring every visitor receives a warm welcome and leaves feeling valued, supported, and inspired to return.
Responsibilities
Instruction & Coaching
- Deliver climbing sessions and courses safely and effectively, following company training and relevant syllabi (e.g. NICAS, Kids Club Logbook).
- Adapt instruction to suit different ages, abilities, and learning styles.
- Incorporate “Play Their Way” principles to foster autonomy, creativity, and confidence.
- Maintain safeguarding awareness and adhere to company protocols.
- Conduct dynamic risk assessments and ensure all safety procedures are followed.
- Provide clear, inclusive, and engaging communication with participants, parents, and carers.
- Contribute ideas to continually improve the session programme.
Front of House & Customer Service
- Be the welcoming face of High Sports at reception and across the centre.
- Check in members and guests, handle bookings, and provide clear safety information.
- Engage positively with customers both in person and over the phone or email.
- Provide short tours or introductions for new visitors to ensure confidence and safety.
- Handle customer enquiries and complaints professionally, using the WELCOME framework.
- Complete registration forms, waivers, and safety checks accurately.
- Support retail sales and ensure reception displays are tidy, stocked, and inviting.
- Assist in maintaining a clean, safe, and well-presented environment.
Health, Safety & Wellbeing
- Conduct regular floor walks to ensure safety, cleanliness, and a positive atmosphere, using friendly, respectful communication so customers feel supported and able to use the centre safely.
- Uphold the company’s safety standards at all times, in accordance with training and policy.
- Report accidents, incidents, and near misses immediately, following procedure.
- Carry out safety and cleanliness checks as part of daily routines.
- Take an active role in promoting wellbeing for staff and customers alike.
- Ensure compliance with safeguarding, first aid, and data protection responsibilities.
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Teamwork & Development
- Work collaboratively with all departments to deliver seamless service.
- Attend team meetings, briefings, and training sessions as required.
- Take ownership of your own development and engage with feedback positively.
- Contribute to a supportive workplace culture based on respect, energy, and communication.
Apprenticeship Training
You will also work towards gaining your Community Activator Coach L2 qualification over the duration of 15 months.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Promote the benefits of a healthy lifestyle and physical activity for individuals and communities.
- Encourage individuals' participation, motivation and to change their behaviour towards sport or physical activity.
- Contribute to inclusive, safe and effective sessions.
- Plan, follow, adapt, and deliver session plans, based on participant needs and feedback.
- Use coaching styles for sport or physical activity sessions meeting the participants needs and motivations.
- Promote the benefits of a lifelong activity habit.
- Use techniques to build rapport with participants.
- Carry out the tasks required before, during and after a community activity.
- Support participants to overcome personal or societal barriers.
- Manage individuals' behaviours within a group setting.
- Work collaboratively with services and other community organisations to run events that make the best use resources.
- Record and store data and information, in line with legislation and organisational policies and procedures.
- Use suitable digital technology to deliver targeted messages to participant groups.
- Adapt communication methods to meet the needs of participants and groups.
- Identify and respond to safeguarding concerns within own scope of role and in line with organisational protocols.
- Support equity, diversity and inclusion in line with legislation and organisational policies.
- Support the mental health and wellbeing of self and participants.
- Comply with health and safety legislation, regulations, risk assessment procedures, guidelines and procedures.
- Participate in personal and professional development.
- Maintain professional boundaries within scope of own role.
- Monitor and review the effectiveness of activity sessions.
- Assist with the resolution of challenges and problems.
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About Us
Born out of a passion for climbing, High Sports was one of the first indoor climbing companies in the UK. Since then we have operated several walls across the UK and provided consultancy services for other operators. Decades of experience in the industry has allowed us to develop our Brighton centre to become one of the biggest facilities in the South East.
The role will see the successful candidate working with our team of highly experienced climbing coaches on many different sessions from kids’ clubs to adult courses. The centre also has a dedicated performance coaching team working with our youth climbing squad and there is potential for the right candidate to work with them on occasion.
Full in-house training is provided and there are several supplementary training opportunities either in house or from national training bodies. These could include the Climbing Wall Instructor Award, FUNdamentals of Climbing and various staff led workshops.
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