1. Ensure delivery is consistently of the highest quality from Made Tech

   • Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports).
   • Ensure we achieve the outcomes agreed with our client are delivered on time, within scope, and within budget.
   • To manage and motivate and develop the industry team to deliver the highest levels of quality and high levels of E-Sat.
   • Work with the Capability Practices to ensure that the appropriate tools, templates, approaches, methodologies and playbooks are actively used on deliveries.
   • Coach our Delivery Managers and wider delivery community.
   • Support the development of the Delivery Management practice.
   • Ensure compliance with Made Tech and client legal, governance and reporting standards.
   • Drive continuous improvement across all of our deliveries.

Skills, Knowledge & Expertise

The Industry Delivery Director role is part of the Client Delivery, and Industry Leadership Teams. The role combines strong leadership, commercial awareness, and deep client delivery expertise to lead a multi-million-pound industry portfolio to consistently excellent outcomes.

Key competencies

• Leadership: Role-models Made Tech’s values and behaviours, inspiring teams and performance-managing indirect reports with open communication.
• Strategic thinking: Aligns delivery teams to Industry Verticals and plans in line with Made Tech’s purpose and vision.
• Commercial awareness: Results-oriented, balancing Industry and Made Tech commercial growth with delivery quality and risk.
• Client focus: Passionate about delighting the customer; anticipates and solves client problems rather than just responding to demand.
• Stakeholder engagement: Builds deep client and industry expertise, engaging early on business and delivery issues to develop senior relationships.
• Risk and quality management: Manages delivery and reputational risk, maintaining velocity and ensuring solution safety.
• Inclusive leadership: Prioritises diversity and inclusion in goals and day-to-day activity.
• Time management: Balances multiple competing priorities across a large, multi-client portfolio.

Key skills

• Portfolio and account delivery leadership across multiple concurrent client engagements.
• Financial management, including revenue, margin, budget and forecast accuracy across a £40m+ portfolio growing 25% year on year.
• Commercial and bid support, including proposal shaping, resourcing and solution scoping.
• Workforce and capability planning, building a forward view of industry-specific skills needs.
• Stakeholder management at senior (C-level) client and internal levels.
• Coaching, mentoring and performance management of Delivery Managers and the wider delivery community.
• Governance, risk and quality assurance across complex, multi-account delivery.
• Communication skills, including representing the Made Tech brand externally and building senior networks.
• Strong understanding and experience of large programme delivery across complex change programmes and stakeholder management across clients and partner eco systems.
• Strong people leadership and motivational management.

Key experiences

• Proven experience in project and programme management, or delivery management, preferably in the digital, software and services industry.
• Proven track record of successfully managing and delivering large-scale projects and portfolios (revenues of £15m+).
• Experience of engaging at senior levels on strategy and developing relationships based on subject matter expertise.
• Experience of account or business growth through any combination of supporting bids, client relationship building, solution shaping, senior consulting engagements or similar.
• Strong leadership and team management skills, having actively coached, mentored and managed (directly or matrix) diverse teams to achieve demonstrable positive people results.
• Excellent financial acumen and budget management skills.
• Strong problem-solving and decision-making capabilities.
• Knowledge of the UK public sector and the Central Government industry, and the unique requirements this brings, is highly desirable.
• Relevant certifications are also a plus.

Key measures

Success in this role will be measured through a combination of commercial performance, delivery excellence, and team development across your industry portfolio:

• Revenue growth and gross margin performance across the Industry portfolio (£40m+).
• Utilisation and billability of delivery teams working within your accounts.
• Accuracy of Industry and account revenue, margin and resource forecasts.
• On-time, in-scope and in-budget delivery across client engagements.
• Client satisfaction, retention and growth of senior stakeholder relationships.
• Contribution to new business, including proposal quality and bid success rates.
• Development, coaching, engagement and retention of Delivery Managers and the wider delivery community.
• Growth and maturity of industry-specific propositions, skills and community of practice.
• Compliance with Made Tech and client governance, legal and reporting standards, and effective management of delivery and reputational risk.

Our values

Client focus

We can only succeed in our mission if we’re a trustworthy partner to the public sector. We build strong and lasting relationships with our clients through empathy, flexibility, and pragmatism.

Drive to deliver

We deliver successful outcomes for our clients and their users, working hard to keep to our commitments and rapidly delivering software that improves lives.

Learning and mentoring

We’re passionate about learning and growth. Whether it's improving ourselves, the team, or the organisation, we believe in the power of continuous improvement.

One team