Information, Advice and Guidance Advisor

IAG Advisor - in Custody

The Growth Company’s (GC) Employment team is currently recruiting a Information, Advice and Guidance (IAG) Advisor - in Custody to provide high-quality, labour market-informed careers advice and support.

IAG Advisors work with offenders in custody from the start of their sentence, up to preparing for release, with the aim of helping prevent cycles of re-offending. The advisors help those in custody to set education, skills, and work-related goals, develop employability skills, and search for and apply for jobs as they prepare to transition back into the community.

They also work with employers to help offenders increase their knowledge of the labour market and promote more sustained employment outcomes. As part of this role, we offer advisors opportunities to undertake the NVQ Level 4 and Level 6 in Advice and Guidance if not already held.

Please note we currently have vacancies for the following locations;

• HMP Stoke Heath (5341)
• HMP Risley (Fixed Term) (5287)
• HMP Liverpool (5281)
• HMP Birmingham (5312)
• HMP Forest Bank (5123)

If you would like to be considered for any of these locations - please specify in the application.

Key Responsibilities:

• Deliver personalised IAG advice that aligns with each customer’s unique needs, promoting career development, independence, and long-term learning or employment outcomes.
• Oversee a varied caseload of customers, working towards performance targets with a focus on securing sustained employment or educational progression.
• Utilise up-to-date labour market intelligence and employer networks to guide customers toward meaningful and lasting job opportunities.
• Establish and nurture productive relationships with key stakeholders, including prison governors, uniformed staff, and partner agencies, to ensure a consistent pipeline of eligible customers.
• Provide flexible, customer-centred support through platforms such as the Virtual Campus, group workshops, and in-person sessions.
• Create detailed and impactful action plans for each customer, ensuring initial engagement meets satisfaction benchmarks and sets a clear path forward.
• Work closely with colleagues across mainstream services (e.g., National Careers Service) to enhance tracking of customer outcomes and streamline evidence collection.
• Adhere to all requirements of the Prison Service DPS contract and consistently exceed standards set by the Skills Funding Agency, Ofsted, and Matrix.