London Borough of Bromley
Information Advice and Support Service Officer
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Job Title: Information Advice and Support Service Officer
Salary scale: BR8 (£33,835)
Hours: Full time, 36 hours per week
Flexible working: There is limited opportunity to work from home. The postholder is required to meet with families and professionals in the community throughout the week. In addition, currently the office-based working is a minimum of two days a week. However, this increases as required by the IASS Manager, up to five days a week, during the postholder’s 6-month induction.
IASS Bromley are looking for a warm, enthusiastic person with excellent communication, interpersonal, and organisational skills for this demanding busy post.
The role requires the post-holder to provide impartial, confidential, and accurate information, advice, and support about education, health, and social care to and for children, young people, and their parents on matters relating to special educational needs and disabilities, as well as professionals working with the families.
The successful candidate will support families to understand their rights, roles, and responsibilities, empower them to give their views, and encourage them to be at the centre of making informed decisions related to education, health, and social care. The need for strong negotiation skills and the ability to manage situations of conflict is essential to ensure the best outcome is achieved for the children and young people concerned.
The post requires an excellent knowledge of Special Educational Needs and Disabilities, SEND legislation, and the additional support that can be provided to ensure best outcomes are achieved. Previous experience of supporting and working directly with parents and/or young people is required.
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The need to work flexibly is essential due to the changing demands of the role and the need to respond to parents in crisis. Working to non-negotiable external deadlines is a crucial skill. The working environment is highly pressured consequently careful planning, organisation, and creative thinking skills are sought to ensure the Service meets its statutory requirements, as per the IASS Minimum Standards.
The post holder will be required to undertake an extensive range of duties, hold a live caseload, which can include complex casework such as matters relating to SEND Tribunals and attending multi-agency meetings, managing your own administrative duties, staffing the Helpline, and monitoring the IASS email inbox as required.
If you have any questions about the role, please contact Denis Mwsegiwa on 020 8461 7143.
We welcome candidates that reflect our local communities.
Previous applicants need not apply.
This will be a competitive selection process which will assess candidates’ application statement, performance at interview, and responses to a range of tests which will encompass a multitude of the skills/knowledge areas described in the person specification. Applicants must demonstrate clear evidenced experience and knowledge as well as the application of the skills and abilities as described in the person specification and meet the qualification criteria or have significant relevant experience.
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Closing date for applications: 16th August 2026 at midnight
Interviews inc. testing will be held: 27th August 2026 in Blenheim Children and Family Centre BR6 9BH.
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices, and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex, and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk. Please note we do not accept CV submissions emailed to us, please apply using the 'Apply now' button on our website.
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