Police Federation of England and Wales
Information and Research Officer (Member Services)
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Information and Research Officer (Member Services)
Application Deadline: 14 September 2026
Department: Branch
Employment Type: Part Time
Location: West Midlands Police Federation
Reporting To: Office Manager
Compensation: £17,000 - £21,000 / year
Description
To provide a point of contact and reference for West Midlands Police Federation Members, Elected Representatives, and Office Staff.
To support the day-to-day administration requirements of the Member Services Team ensuring services are delivered in an accurate, efficient, and timely manner.
This is a part-time role, working 20 hours a week, split over 5 days. This role is required to be in the office.
Key Responsibilities
Research
- To be the first point of contact for enquiries, on matters relating to Police Regulations, Police Pension Regulations, Police Federation, and Force Policies.
- Undertake research on behalf of the Branch and present findings.
- Maintain a database of information in relation to Legislation, Policies, and Procedures that affect the members.
- Appraise the Branch Secretary of all events, trends, and developments that affect the members.
Financial Control
- Maintain electronic records to ensure Invoices are prepared and emailed in line with the Federation magazine distribution.
- Prepare and distribute Invoices for bimonthly payment for magazine advertising.
- Store all communications sent to Members in a shared folder for audit purposes.
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Member Services
- Maintain, develop, and improve relationships with current Member Services Providers ensuring marketing material is distributed when required.
- Regularly email Federation Representatives with Members Services updates and amendments.
- Ensure all contracts and agreements are correctly retained with providers and filed.
- Deal with all Member Services queries and complaints.
- Liaise with providers to agree office availability for branch surgeries and maintain diary.
Administration Support
- Attend courses and meetings as required.
- To assist with updating the website and social media accounts.
- Administer Death claims and Critical Illness claims in a sensitive manner.
- To make boardroom bookings and arrange caterers as and when required.
- To assist administratively with photocopying, filing, and scanning.
General Responsibilities
- To answer calls into the office ensuring standards are met at all times.
- To deal with and prioritise emails, complaints, and messages.
- To carry out any research and problem-solving when required.
- To check accuracy of the Database by means of dip sampling, searches, engaging with other users, and members.
- In the absence of the other Member Services Team, to ensure their duties are covered.
- To be a nominated keyholder for Guardians House.
- To work as part of a team to provide a professional service to members.
- To carry out any other duties commensurate with the purpose and grading of the post, that may, from time to time, be determined.
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Skills, Knowledge and Expertise
- Administration experience
- Competent using Microsoft packages
- Detailed knowledge of the Police Service, Police Regulations, and other related legislation.
- Well Organised
- Research Skills
- Excellent Communication Skills
- Ability and willingness to work flexibly, under pressure, and to deadlines
- Ability and Aptitude to work on own Initiative
- Commitment to Customer Service
- Self Motivated
- An understanding of the West Midlands Police Federation’s commitment to equality of opportunity and valuing diversity, and the ability to translate this into action
- Full driving licence and own transport
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