HM Revenue & Customs
Information Architect
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
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The Data and Information Governance (DIG) team within the Office of the Data Protection Office is an independent office within HMRC, and has a role set out in policies to ensure HMRC processes its data in accordance with data protection law and regulations. It advocates for data subjects' rights, and is a conduit to the regulator, the Information Commissioner. The Software Development team is there to design, build and implement innovative IT solutions, to support DIG and related partners in the business. Not quite a standard IT team, it is embedded within the DIG team and requires the developers balance their technical skills with knowledge of the policy areas the teams are working on.
Job Description
About the Role
We are looking for a motivated and detail-focused Information Architect (IA) to join the team. This role sits within the Government Knowledge & Information Management (GKIM) profession and plays a critical part in ensuring HMRC information is well structured, findable, secure, and compliant with legislation and departmental policy. Alongside core information architecture responsibilities, the successful candidate will also use Power Platform low code tools (Power Apps, Power BI, OneTrust, and Dataverse) to prototype and demonstrate Information Architecture requirements. This is not a coding or software engineering role.
Service Support & Supplier Liaison
The Information Architect will provide first-line functional support to end users on issues related to information structure, metadata, templates, classification rules, and completion of Information Asset Registers (IAR), Record Of Processing Activity (ROPA), and Data Protection Impact Assessment (DPIA) records. The postholder will triage reported system issues to determine whether they relate to information design or system behavior, resolving those within GKIM remit and escalating technical faults to the external supplier where required. The Information Architect will act as the business owner contact point, logging issues, providing clear information governance context, and monitoring supplier response and resolution times. While the Information Architect will ensure that system fixes remain compliant with information governance and GKIM policy, all technical errors, defects, and system engineering changes will be resolved by the supplier, not the Information Architect. This maintains appropriate professional boundaries between GKIM (information design and governance) and technical delivery roles.
Person specification
Key Responsibilities
Information Architecture & Standards
- Develop and maintain metadata models, taxonomies, controlled vocabularies, and classification schemes aligned to GKIM standards.
- Produce Information Handling Models (IHMs), information flows, and information lifecycle requirements.
- Shape structured information environments such as file plans, folder structures, catalogues, and knowledge bases.
Governance, Assurance & Compliance
- Ensure information structures meet policy, legal, security, and retention requirements.
- Contribute to information-related assurance activities and reviews.
- Provide clear guidance, documentation, and interpretation to digital delivery teams and stakeholders.
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Power Platform Low Code Configuration (Explicit Requirement)
- Build and configure Power Apps (Canvas or Model Driven) and Power BI to prototype metadata structures, classification rules, and information processes.
- Configure Dataverse tables, fields, relationships, business rules, forms, and views aligned to artefacts.
- Use Power Fx for basic logic and validation (no coding required).
- Produce low code prototypes and proofs of concept that demonstrate IA standards and support user understanding.
- Identify where requirements move beyond low code capability and transition them to Government Digital and Data (GDAD) engineers appropriately.
Collaboration with Technical Teams
- Work alongside developers, architects, and delivery teams to ensure KIM best practice is embedded in technical solutions.
- Translate artefacts into clear, actionable requirements for engineering teams.
- Maintain clear boundaries: the Information Architect owns the information design; GDAD owns technical build.
Information Quality, Findability & Usability
- Review and improve existing information structures for consistency, clarity, and usability.
- Help teams implement metadata and classification effectively to support search and retrieval.
Stakeholder Engagement
- Engage users and business teams to understand information needs and structure requirements.
- Communicate concepts and decisions in accessible, non-technical language.
- Promote good information management behaviors across HMRC.
What We Offer
- A supportive GKIM professional community.
- Opportunities to influence information standards.
- Flexible working arrangements.
Essential Criteria
- Experience or strong understanding of metadata, taxonomies, classification, and information lifecycle.
- Ability to configure and use low code tools such as Power Apps, Power Query, Power BI, OneTrust, and Dataverse.
- Ability to ensure low code solutions meet accessibility standards.
- Strong analytical and problem-solving skills.
- Ability to communicate clearly with both technical and non-technical audiences.
Desirable Criteria
- Experience with Power Fx.
- Experience working with digital delivery teams.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations.
These Sites Are
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/Salford
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Developing Self and Others
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Technical skills
We'll assess you against these technical skills during the selection process:
- You will be asked a technical-based question.
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family-friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience, and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role, including how you meet the Essential Criteria as outlined in the advert.
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification outlined in the advert.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail, and only those who pass will be considered at the sift stage.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift, your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behavior-based questions to explore in detail what you are capable of based on Managing a Quality Service, Communicating and Influencing, and Developing Self
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