Information Assistant

• Ways in which you have used your knowledge, problem solving skills and understanding of office process and systems.

  (Consider the following: how have you used your knowledge of IT systems to provide a quality service; what systems and processes have you used to produce information; how have you used your initiative to support process improvements.)

Job Details

We are looking for a highly skilled and committed Information Assistant to provide a comprehensive and confidential administrative support service to the Assessor Service. You will undertake various administrative tasks associated with the functions of the Assessor Service. Working as part of a team providing administrative and information support, you will undertake various duties including data input / retrieval, document processing, producing professional office documents, utilising IT systems to ensure accurate data is captured, dealing with telephone enquiries, photocopying, scanning and a variety of related administrative procedures. The role involves dealing with the public by telephone, responding to internal and external customers and providing information on valuation for Rating and Council Tax purposes.

You are required to have a high level of interpersonal skills and a high level of attention to detail which will enable you to work as a member of a team to ensure positive outcomes for the team and service. Experience of working with minimum supervision in an environment of change and challenge.

The salary will be £25,604.23 - £26,786.83 per annum, temporary for up to 12 months, working full time, 36 hours per week, Monday to Friday.

The Person

• You are required to have a minimum of 4 qualifications at SCQF level 4, which must include English and Maths (e.g National 4, Standard Grades at General Level or O Grades C and above).
• Team working / organisational skills - Experience in a similar environment involving filing and scanning.
• Ability to provide a regular and effective service.
• Initiative taking skills - taking ownership.
• An understanding of Data Protection / confidentiality.
• Accuracy skills - possess high level of attention to detail and maintain accurate record.
• IT skills - Experience of using Microsoft Office and other computer-based systems to maintain records and produce documents.
• Interpersonal skills - to be able to deliver results.
• Communication skills / customer service - have the ability to communicate effectively, both verbally and in writing.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/pdf_file/0029/169562/Information-Assistant-G058.01.pdf]
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments]
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk].
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf].

As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.