The Person

We are looking for someone who has the ability to proactively supervise and support, direct and coordinate the work of others in a fast-paced customer focused environment. You will have the ability to support colleagues dealing with a large volume of enquiries on a variety of subjects through various channels of communication such as Help Desks, telephones and an enquiry management system.

You must have the ability to communicate effectively for a range of audiences. You will have the ability to show a demonstrable commitment to customer service and continuous service improvement and be able to work as part of a team and contribute positively to the team effort.

You will have an understanding of ‘student hub’ type support services (including Information Centre and Library services) and experience of using and supporting colleagues use enquiry management systems. You will show evidence of being IT literate with the ability to develop in-depth end user expertise. You will also have an understanding of mental health ‘first aid’.

Directorate/Function

The Student Services section provides the University’s first- and second-line services for students incorporating the Information Centre, Library and Learning Services, Course & Student Administration, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure their enquiries are resolved quickly and support is available to enable them to fully engage with and succeed in their studies.

Further information

There are 2 full time permanent positions (37 hrs per week) with a starting salary of £34,007 per annum.

Interviews are expected to be held on week beginning 31 August 2026.

For informal enquiries, please contact Paolo Zanelli, Head of Information Centre Services.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.