Information Communication Technician Apprentice (ICT)

ICT Apprentice

The ICT Apprentice will provide first-line IT support to colleagues while developing the technical knowledge, skills and behaviours required to become a competent IT professional.

You will have a keen interest in IT or already possess basic knowledge of IT systems, although experience is not essential.

Wage

£16,640 to £26,436.80, depending on your age National Minimum Wage. Salary will start at the Apprenticeship wage but will be reviewed after successful completion of the probationary period.

Training Course

Information communications technician (level 3)

Hours

• Monday to Thursday 08:00 - 17:00 with 30 minutes for lunch.
• Friday 08:00 - 14:00 with no lunch break.
• 40 hours a week

Start Date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions Available

1

What you'll do at work

• Provide first-line IT support to colleagues
• Log, prioritise and resolve IT support requests
• Set up laptops, desktops, mobile devices and other IT equipment
• Install and configure approved software and applications
• Troubleshoot hardware, software and connectivity issues
• Set up and manage user accounts and system access
• Support IT activities for new starters, movers and leavers
• Assist with Microsoft 365 and other business systems
• Maintain accurate IT equipment and asset records
• Support basic network, Wi-Fi and connectivity issues
• Follow cyber security, data protection and IT policies
• Escalate more complex technical issues when required
• Keep users informed on the progress of their IT requests
• Maintain clear records of issues and solutions
• Support IT projects, upgrades and equipment rollouts
• Complete the required apprenticeship learning and development
• Build technical knowledge and take on greater responsibility as skills develop

Where you'll work

Unit 1
Wildmere Court
Banbury
OX16 3AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: VQ SOLUTIONS LTD
• Training course: Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task