Job Description

Enjoy problem-solving, hands-on technical work, clear communication, and working within a team. Stay calm under pressure and think logically when troubleshooting. Have an interest in how technology supports business operations, keen to learn new skills, and continuously develop. You don’t need prior IT experience, but willingness to learn.

Most of your apprenticeship is spent working.

You’ll learn on the job by getting hands-on experience.

What you'll do at work

General duties including:

• Assist with the setup, deployment, and maintenance of IT equipment throughout the school
• Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices
• Perform routine maintenance and health checks on school IT
• Replace faulty hardware components where appropriate
• Maintain accurate records of repairs, warranties, and equipment inventories
• Prepare and configure new devices for staff and student use
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Provide first-line technical support to staff and students
• Respond to IT support requests and troubleshoot hardware and software issues
• Assist users with basic software applications and educational technologies
• Escalate complex issues to the IT and Network Manager when required
• Assist with routine network administration tasks under supervision
• Support the maintenance of wireless and wired network infrastructure
• Help monitor the performance and security of IT systems
• Assist with user account administration and device management systems
• Maintain and update IT asset registers
• Assist with stock control and ordering of IT consumables and equipment
• Help manage the lifecycle of school devices, including deployment, repairs, and disposal
• Support the IT and Network Manager with day-to-day operational tasks
• Assist with classroom technology installations and relocations
• Ensure compliance with school policies, safeguarding requirements, and data protection regulations
• Participate in apprenticeship training and complete all coursework and assessments required for the qualification
• Undertake other duties appropriate to the level of the role as reasonably requested

Where you'll work

WHARF ROAD
CROWLE
SCUNTHORPE
DN17 4HU

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements
• Escalate non-routine problems in line with procedures
• Use basic scripting to execute the relevant tasks, for example, PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment
• Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task