Local Government and Social Care Ombudsman
Information Governance Manager
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Coventry, West Midlands (England), CV1 2WT
Job Summary
The Information Governance Manager leads the Information Governance Team at the Local Government and Social Care Ombudsman (LGSCO), playing a central role in how the organisation handles information responsibly, transparently and in the public interest.
You will act as Deputy Data Protection Officer, working under the delegation of the Head of Policy and Communications. You will lead and support a small team, take ownership of information governance performance, and personally handle some of the most complex and sensitive information requests the organisation receives.
Job Description
Leading the team
- You will line manage the Information and Records Officer and Access to Information Assistant, providing day-to-day support, guidance and development opportunities.
- You will act as Deputy Data Protection Officer under the delegation of the Head of Policy and Communications, stepping in to fulfil Data Protection Officer responsibilities as required.
- You will foster a collaborative, inclusive team culture where colleagues feel supported to do their best work.
Information requests
- You will respond to requests made under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), UK GDPR and Data Protection Act (DPA).
- You will take the lead on more complex and sensitive requests, applying sound judgement in determining what information can be disclosed and what exemptions apply.
- You will oversee the team's handling of requests, ensuring responses are accurate, timely and delivered to a high standard of customer service.
- You will liaise with requesters, internal colleagues and external organisations throughout the lifecycle of requests, and maintain accurate records of all requests, outcomes, reviews and complaints to the Information Commissioner's Office (ICO).
Monitoring and performance
- You will monitor and report on the Information Governance Team's performance against internal targets and statutory timescales.
- You will identify trends, risks and opportunities for improvement, and bring these to the attention of the Head of Policy and Communications.
- You will contribute to the ongoing development of information governance policies, procedures and good practice across the organisation.
Data protection and compliance
- You will oversee the management of the LGSCO's records to ensure the organisation meets legislative requirements, and oversee the breach notification process and raise awareness of data protection issues across the organisation.
- You will act as the organisation's main point of contact with the Information Commissioner's Office.
- You will support the Director of Corporate Services in their role as Senior Information Risk Owner (SIRO), acting as a knowledgeable point of contact on information risk matters across the organisation.
- You will also keep your own knowledge and training up to date, and support colleagues to do the same.
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Wider contribution
- As part of the Leadership Team, you will help drive the implementation of the organisation's strategic priorities and deliver business plan activities.
- You will contribute to the broader work of the Policy and Communications Team, supporting colleagues and undertaking other duties as reasonably required.
- You will contribute to service and policy development in the LGSCO as a whole, for example by conducting special assignments and participating in working groups.
See The Job Description For Further Details.
For more information about the position and what it’s like to work at LGSCO, please visit our careers page www.lgo.org.uk/jobs/careers.
Person specification
See Job Description For Further Details
Benefits
- Local Government Pension Scheme
- 25 days' annual leave plus bank holidays
- 3 concessionary days between Christmas and New Year
- Flexi-time and hybrid working arrangements
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Please visit https://www.lgo.org.uk/jobs/vacancies and follow the instructions to apply.
You will need to provide your employment and qualification history plus a supporting statement explaining why you want this role. Rather than addressing every criterion individually, we would like you to describe two or three specific examples of information governance work you have delivered, what you did, and what was achieved as a result. Our hints and tips for job applicants webpage offers guidance to help you complete your application.
Your application must be received by 9am on Friday 9 October. We regret that late applications will not be accepted.
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Shortlisted applicants will be invited to interview, in person at our Coventry office. We plan on conducting interviews in the week commencing 16 November.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact:
- Name: recruitment@lgo.org.uk
- Email: recruitment@lgo.org.uk
Recruitment team
- Email: recruitment@lgo.org.uk
Further information
You can find out more about the benefit of working for us at https://www.lgo.org.uk/jobs/careers
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