Detailed Job Description And Main Responsibilities

• Provide administrative, analytical and project support to the senior Information Governance management team, contributing to the delivery of the Trust’s IG work programme and assigned projects.
• Interpret and analyse complex information from a range of sources, using this to support effective governance, reporting and decision-making across the Trust.
• Support the completion and maintenance of Data Protection Impact Assessments (DPIAs), ensuring information is accurately recorded and available for review and approval.
• Monitor the IG departmental work programme and dashboard, ensuring actions and updates are completed within agreed timescales and highlighting areas of concern, risk or non-compliance to the Head of Information Governance.
• Support investigations relating to Information Governance incidents, Freedom of Information requests and Supportworks requests, providing appropriate cover for colleagues when required.
• Attend Information Governance Steering Groups, sub-committees and other relevant Trust meetings, preparing papers and reports on progress against agreed objectives where required.
• Act as a knowledgeable point of contact for staff and patients regarding Information Governance policies, procedures and processes, escalating complex matters appropriately.
• Assist with the development, review and implementation of IG policies, procedures, guidance and systems, identifying opportunities to improve existing processes.
• Maintain the Information Governance SharePoint library, ensuring documents are managed systematically and accurately, with appropriate version control.
• Work alongside IG colleagues to deliver the annual Information Governance audit programme, assessing staff compliance and awareness of relevant policies and procedures.
• Following IG incidents, risks or identified issues, support recommendations for improvements to policies, procedures, guidance and training.
• Support the Trust’s Data Mapping Annual Work Programme, ensuring personal data flows are appropriately documented and risk assessed in line with established processes.
• Monitor outstanding data mapping activity, following up areas where information is incomplete or overdue and escalating non-compliance where necessary.
• Maintain accurate records of the Trust’s Information Sharing Agreements, ensuring these are reflected within departmental data maps and remain current.
• Support the transition of appropriate Information Sharing Agreements to DPIAs, helping to document the revised process and obtain the necessary approvals.
• Assist with the management of the IG mailbox and Service Desk calls, responding professionally and promptly to queries from staff across the Trust.
• Plan and prioritise your workload effectively, balancing planned work programme deadlines with emerging priorities and unexpected requests.
• Proofread Information Governance papers, reports and other materials to ensure they are accurate, clear and suitable for publication.
• Build positive working relationships with colleagues at all levels across the Trust, contributing to effective team working through clear communication and constructive feedback.
• Undertake additional project and administrative duties appropriate to the role as required.

You Will Be Expected To

• Maintain the highest standards of confidentiality and handle personal and sensitive information in accordance with relevant legislation, Trust policies and the Caldicott Principles.
• Comply with all relevant Frimley Health NHS Foundation Trust policies, procedures and health and safety requirements.
• Promote equality, diversity and inclusion and ensure that responsibilities are carried out in accordance with the Trust’s Equal Opportunities Policy.
• Maintain your own health, safety and wellbeing, while contributing to a safe working environment for colleagues and others.
• Be willing to travel between Frimley Park, Heatherwood and Wexham Park Hospitals as required to support the Trust-wide Information Governance work programme

Please see the job description and person specification for further details.

Person specification

Qualifications

Essential criteria

• Educated to a degree standard or equivalent experience, i.e., 2 years working in IG environment

Desirable criteria

• Existing or working towards a formal IG or data protection qualification

Experience

Essential criteria

• Experience of working across all areas of Information Governance
• Experience of writing detailed procedure documents for employees
• Experience of handling complaints
• Experience of explaining complex issues to a range of people
• Experience of auditing working practices within own work area and other departments/areas
• Experience of dealing with queries from across an organisation on varying subjects and from a wide spectrum of staff
• Track record of supporting the implementation of improved information governance arrangement within complex organisations

Desirable criteria

• Experience of project management

Skills and Knowledge

Essential criteria

• Demonstrates good knowledge of Information Governance / Data Protection Acts and Free of Information, NHS Code of Confidentiality, Access to Health Records Act and Calidcott Principles
• Track record of supporting the implementation of improved information governance arrangement within complex organisations
• Ability to work under pressure and meet tight deadlines
• Working knowledge of records management patient confidentiality, information security and information sharing
• Excellent written and oral communication skills with staff at all levels

Special Criteria

Essential criteria

• Ability to travel across sites within the Trust

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer