Gloucestershire County Council
Information Requests Officer
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This is a Gloucestershire County Council job.
Job Title: Information Requests Officer
Job Location: Shire Hall, Block 4, 1st Floor
Salary: £33,143 - £36,363 per annum
Hours per Week: 37.00
Contract Type: Fixed Term
Duration: Two Years
Closing Date: 20/09/2026
Job Requisition Number: 14807
This post is not open to job share
About Request Management team
Request Management are looking for two effective and efficient individuals for a fixed term of two years to join our busy team in the role of Information Request Officer.
The Request Management Team sits within the Information Management Service and plays a vital role in ensuring Gloucestershire County Council meets its statutory obligations under information rights legislation. The team manages requests made under the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Freedom of Information Act 2000 and Environmental Information Regulations 2004. Working closely with services across the Council, the team provides expert advice, supports compliance with legal requirements, promotes good information governance practices and helps ensure openness, transparency and the protection of individuals' information rights.
About the role
The Information Requests Officer is responsible for coordinating and processing information rights requests received by the Council. The role involves assessing requests, reviewing information, applying relevant legislation and exemptions, and ensuring responses are accurate, comprehensive and issued within statutory timescales. The post holder acts as a key source of advice on data protection, freedom of information and information management matters, working with colleagues across the organisation, external stakeholders and regulatory bodies. The role also supports the development of effective processes, reporting, training and service improvements to help maintain high standards of compliance and customer service.
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You will be responsible for dealing with requests from people wanting to access their personal data. They may have a complex personal story, involving foster or residential placements, with people coming into their lives for brief periods. This right of access can help to fill in significant gaps in their stories and help with unanswered questions, providing information that may have been missing or inaccessible to them previously.
Working within a dynamic team, you will also be managing other types of information compliance requests, ensuring they are responded to within the requirements of the law.
About us
Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Joining us could mean access to these great benefits:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme (Eligibility criteria and T&Cs apply)
- Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
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How to apply
Please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Jo Baynes-Kubiak via email Jo.Baynes-Kubiak@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
Information Requests Officer - Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have the right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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