Person specification

Responsibilities

Leadership and Line Management:

• Line manage Senior Operational Managers and Business Support Lead, providing guidance, support, and performance oversight.
• Foster a culture of continuous improvement and engagement within the team.

Risk Management:

• Lead on risk management processes across the unit.
• Act as risk lead, ensuring robust governance and compliance.
• Oversee management of risk registers across both regimes.

Performance and Data Management:

• Lead on monitoring and reporting performance against statutory deadlines.
• Develop and implement innovative approaches to exploit data held in the case management system for operational improvements.

Process Improvement and Governance:

• Drive continuous improvement initiatives to enhance efficiency and effectiveness of IRU processes.
• Oversee proactive publication implementation in line with transparency requirements.

Engagement and People Strategy:

• Work with the Head of Information Rights & Technical Lead to set the team's people and engagement strategy and lead on its implementation.

System Management:

• Oversee eCase governance and operational integrity.

Training and Development:

• Lead on redaction training and implementation across the unit.
• Support capability building and knowledge sharing within the team.
• Support Technical Lead to identify and deliver training requirements.

Project Leadership:

• Lead on ad hoc projects and initiatives as required by the Head of Information Rights.

Team Culture and Change Management:

• Work collaboratively with SLT to establish and build on an inclusive and supportive culture within the new team.
• Work flexibly and collaboratively across the remit of the IRU to ensure the benefits of new ways of working are optimised to support engagement and development of all team members as well as sustainable improvements in performance and quality.

Essential Criteria

• Proven leadership and line management experience in an Information Rights environment.
• Evidenced ability to deliver operational improvements and manage performance effectively.
• Excellent analytical skills with experience in data reporting and data-driven decision-making.

Desirable Criteria

• Strong stakeholder engagement and communication skills.
• Experience in case management system management and governance (e.g. eCase).
• Knowledge of FOI, SAR, and Information Rights legislation.
• Experience in process improvement and change management.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This Site Is

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Leadership

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our [candidate guidance](opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Changing and Improving, Delivering at Pace and Leadership