EPX IT
Information Technology Account Manager
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Partner Consultant
Up to £33,000 Base Salary + £15,000 OTE 📍 Stafford (Hybrid Working)
At EPX Technical Services, we're an award-winning MSP supporting businesses across Staffordshire, the North-West and beyond. We provide IT support, cyber security, cloud solutions and strategic technology advice that helps our clients grow with confidence.
We're looking for a Partner Consultant to join our team. This role combines account management, consultancy and sales, making it ideal for someone who enjoys building relationships, solving business challenges and helping customers make informed technology decisions.
Rather than simply selling products, you'll work closely with business leaders to understand their goals, identify risks and opportunities, and recommend the right technology solutions to support their organisation.
What you'll be doing
- Managing and developing relationships with an existing portfolio of customers.
- Acting as a trusted advisor and primary point of contact for your accounts.
- Conducting regular account reviews and strategic consultancy meetings.
- Understanding customers' businesses, challenges and future plans.
- Creating technology roadmaps and improvement recommendations.
- Identifying opportunities to align EPX services and solutions with customer needs.
- Driving revenue growth while maintaining strong customer satisfaction.
- Generating and progressing new opportunities through account development and referrals.
- Delivering both online and face-to-face presentations.
- Working with technical teams to create proposals, quotations and recommendations.
- Managing contracts, agreements and service reviews.
- Maintaining accurate forecasting and pipeline management.
- Ensuring accounts remain commercially healthy and profitable.
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What we're looking for
- A proven ability to build strong customer relationships.
- Experience in account management, customer success, solution sales or a similar customer-facing role.
- At least 12 months' experience within the IT or technology sector (MSP, Telecoms, VoIP, Cyber Security, Cloud Services or similar).
- Strong communication and presentation skills.
- Commercial awareness and an ability to identify opportunities.
- A consultative mindset with strong listening and problem-solving abilities.
- Self-motivated, organised and target-focused.
- Degree, Level 4 Apprenticeship or equivalent experience.
- Full UK driving licence and access to your own vehicle.
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What success looks like
You'll become a trusted extension of your customers' businesses. You'll help them make better technology decisions, improve their IT environments and achieve their business objectives, while also delivering revenue growth and profitability for EPX.
What you'll get in return
- Up to £33,000 basic salary.
- £15,000 OTE.
- Hybrid working (3 days office, 2 days home).
- Healthcare cashback scheme.
- Company pension.
- Sick pay.
- Peer recognition scheme.
- Referral programme.
- Company laptop.
- On-site parking.
- Regular social events.
- 30 days holiday including bank holidays.
- Additional holiday entitlement for long service.
- A supportive and collaborative team environment.
Location
Hybrid working from our Stafford office (ST18 0BF).
Application Question
Please confirm that you are within a 45-minute drive of Stafford.
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