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Information Technology Field Engineer
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IT Field Engineer
Location: Hertford (with travel within M25 N.London/Cambridge)
Salary: £40k - £45k
About the Role
We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions.
This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently.
Key Responsibilities
Technical Delivery:
- Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.
- Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.
- Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.
- Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.
- Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.
- Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.
- Support client relocations, system upgrades, and change requests.
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Collaboration & Communication:
- Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.
- Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.
Operational Excellence:
- Maintain accurate documentation for every site visit, including job sheets and asset records.
- Ensure adherence to technical standards, health and safety guidelines, and operational procedures.
- Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.
Experience & Knowledge
- Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.
- Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:
- Active Directory, DNS, DHCP, Group Policy (including printer deployment)
- Hyper-V and ESXi management
- Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)
- Enterprise-grade server hardware (Dell, HPE, or similar)
- Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).
- Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.
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Qualifications & Certifications
- Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).
- Full UK driving licence required.
Personal Attributes
- Professional, reliable, and confident working directly with clients.
- Self-sufficient and organized, able to manage workloads independently and escalate when necessary.
- Adaptable to different environments, customers, and technologies.
- Excellent time management with a commitment to quality delivery.
- Willingness to travel across London and the South East, with flexibility for project requirements.
This Role May Not Be the Right Fit If…
- Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.
- You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.
- You are not comfortable leading on-site projects and communicating directly with clients.
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