PE Global
Information Technology Field Technician
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PE Global IT Field Technician Job Opportunity
PE Global is currently recruiting for an IT Field Technician for an initial 12-month contract role with a leading multinational client based in Swindon.
Working Hours:
- 7:30 AM to 4:00 PM
- 8:00 AM to 4:30 PM
- 8:30 AM to 5:00 PM
Pay Rate:
- 17.43 GBP/hr
Job Responsibilities
- Analyzes system requirements and business processes to assist in the design and implementation of IT solutions.
- Works closely with stakeholders to understand their needs and translates them into technical specifications.
- Participates in the testing and deployment of new systems, ensuring they meet the organization's needs.
- Provides first-level technical support to end-users facing issues with hardware, software, or network services.
- Installs, configures, and maintains IT equipment and software to ensure operational efficiency.
- Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.
- Maintains records of issues and resolutions for future reference and for improving IT support processes.
- Understands basic user technology issues and provides solutions based upon basic proven methods.
- Interacts with clients to process basic service requests or resolve basic technical problems.
- Replaces and rebuilds hardware components as needed.
- Perform IT Procurement in accordance with corporate guidelines.
- Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
- Provide general site application support & troubleshooting.
- Provide 1st level network, telecom & server support.
- Ensures IT tickets are updated and resolved in a timely manner.
- Understands and comply with relevant Standard Operating Procedures.
- On call 24x7 for emergencies and support for special projects.
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Requirements
- College level diploma in Information Technology, Computer Science, or a related field.
- Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA, Network) are highly beneficial.
- Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
- Minimum of 4 years relevant direct technical support experience.
- Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
- The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to speak English preferred.
- Other languages may be required in other areas/regions.
- Ability to work effectively under pressure to meet deadlines.
- Individuals may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds.
- Be accessible to general office, laboratory & manufacturing areas and use required office equipment.
- Specific vision requirements include reading of written documents and frequent use of computer monitors.
- Service oriented attitude (flexible, personable, approachable).
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Application Instructions
Interested candidates should submit an updated CV.
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in the UK
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