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Information Technology Operations Analyst
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IT Operations Analyst - Gatwick, West Sussex
We're looking for an experienced Onsite IT Support Engineer to join a global IT Operations team, delivering exceptional support to end users at a key Gatwick site.
This is a hands-on role where you'll be supporting users across hardware, software, workplace technology, AV systems, and enterprise applications while ensuring a first-class service experience. You will be responsible for delivering day-to-day IT support and ensuring users remain productive by providing timely technical assistance.
Due to the nature of this role, you will be required onsite full-time, 5 days per week. Free parking is available, as well as the onsite restaurant providing free meals, including breakfast & lunch! There is also a gym onsite, which is free too!
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Your responsibilities will include:
- Providing 1st & 2nd Line IT support for incidents and service requests escalated from the Service Desk
- Supporting VIP users and delivering walk-up IT support
- Troubleshooting Windows devices, laptops, peripherals, and workplace technology
- Supporting meeting rooms, conferencing systems, and AV equipment
- Preparing, configuring, and deploying end-user devices
- Managing onboarding and offboarding activities, including device builds and asset recovery
Required experience
We're looking for someone with strong technical troubleshooting skills combined with excellent customer service.
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- Prior experience within IT Support, Service Desk, or IT Operations
- Strong experience supporting Windows desktops and laptops
- Experience with Microsoft 365 and enterprise applications
- Experience using ServiceNow or another ITSM platform
- Knowledge of device deployment, imaging, and lifecycle management
- Experience supporting meeting room technology and AV equipment
- Excellent communication and stakeholder management skills
Role Summary
- Role: IT Operations Analyst
- Location: Gatwick - Onsite
- Salary: £30,000 - £35,000 + excellent benefits including free parking, free onsite gym, and free meals (breakfast & lunch) from their onsite restaurant
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