Roedean School, Brighton
Information Technology Operations Lead
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Welcome to Roedean
Roedean is an extraordinary school on an extraordinary site – the girls play cricket and hockey with the sea’s blue in front of them and the green of the South Downs behind them, the Maths and Humanities classrooms have perhaps the best views of any in the country, and which other boarding houses have been likened to a boutique hotel? But it is not just the location, but the strong academic focus with a genuine belief in the importance of creativity and an all-round education that makes Roedean unique.
This is an exciting time for Roedean which is marking the 141th anniversary of the foundation of the School, although it moved to its current site in 1898. Ever since its foundation, Roedean has been renowned for providing girls with an exceptional holistic education, and this certainly remains the case today: the girls excel in many fields, achieving excellent academic results, while also playing music beyond diploma level, debating in the Oxford Union finals, playing Netball in Sri Lanka, and throwing themselves into partnership work in the community and beyond. Students achieve Advanced 1 in Ballet, design and race their F24 electric car, exceptional artists can finish A Level Art in a year and then complete a certificated foundation year before applying for direct entry Art degrees, and over the last two years, two students have successfully solo swimming across the Channel to France.
The School numbers around 400 students, and about half of that number are day girls, joined by boarders from over 40 countries. Roedean is clearly thriving and, in addition to the evident success in the Arts and particularly STEM subjects, as well as in many areas of school life beyond the curriculum, it is wonderful that the findings of our last three ISI Inspection reports in 2016, 2021, and 2025 all highlighted the excellence in Roedean provision and outcomes for students. Despite current pressures, it is clear that the School is in fine fettle, and where it will be in the coming years is an exciting prospect. Roedean really is a great place to work – we hope that you would like to join us.
Role Description
Reporting to the Director of IT, the IT Operations Lead will work closely with the Director of IT to support and provide an IT service and stable infrastructure to the Roedean Community. The role will require the day-to-day management of the support workload, overseeing the management of reprographics, IT for school events, maintaining the helpdesk system, supporting and upgrading infrastructure as well as reporting in to key stakeholders about operations. The role will also be involved with the ICT Strategic Committee to assist planning and development of IT Services to the school and improve overall user experience.
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Support Duties
- Manage the helpdesk and day to day priorities of the support services
- Maintain high satisfaction levels of the IT support services
- Provide 3rd line support
- Provide support for APIs and Integrations
- Support Windows, Mac, iOS, Android, Chrome OS, Windows Mobile clients
- Ensure all client equipment is up to date and functioning effectively
- Manage and support our Office 365 Tenant
- Maintain an efficient and friendly support services to staff, pupils, parents and trustees
- Assist with out of hours support
- Provide technical direction to co-workers and students on computer and network usage
- Manage and oversee the deployment of end user machines
- Manage and maintain academic software
- Manage the Reprographics service and printers across the school
- Maintain up-to-date professional knowledge of relevant modern developments, product initiatives, and technologies.
- Provide network troubleshooting
- Manage our cloud-based MDM system
- Manage classroom technologies, such as interactive displays and docking solutions
Security & Compliance Duties
- Implement technologies to improve efficiency and security
- Manage client security and our Anti-Virus system
- Assist the Director of IT with monitoring of all systems
- Maintain security standards and best practices
- Run reports and ensure compliance on Office 365
Infrastructure Duties
- Manage and support our analogue, digital and IP end user infrastructure
- Assist the maintenance of our infrastructure and servers.
- Administer and manage the schools cloud estate.
- Evaluate and recommend solutions to migrate on premise applications to a cloud-based solution
- Assist the Director of IT with solutions to improve the stability, security and efficiency of the school network
- Assist the management of hardware equipment, such as servers and switches
- Assist the Director of IT with the maintenance of all Internet and Web Filtering systems (e.g., Smoothwall), ensuring compliance with statutory and Safeguarding requirements.
- Support the registration and maintenance of Domain Names and DNS systems.
- Assist the Director of IT and maintain all network appliances, including firewalls (SonicWall), network switches (HP Aruba), and filtering systems.
- Assist with high availability (HA) and disaster recovery (DR) capabilities are configured and tested across all critical systems.
- Assist and remediate identified vulnerabilities.
- Schedule and execute all system upgrades, maintenance, and patches to minimize disruption during school operational periods.
- Provide practical assistance with cabling and network runs as required for project delivery or repairs.
- Support the Director of IT with the schools digital licensing requirements and renewals
- Oversee the estate of telecommunication hardware (handsets, mobiles, gateways, etc.) and related software.
- Collaborate with the Director of IT on the development, documentation, and execution of the long-term ICT Strategic Plan.
- Work with the Safeguarding team to monitor, investigate and report on internet usage.
- Support voicemail and phone programming of the phone system
- Install and manage handsets, and support the procurement of new phones
- Support Office365 the Microsoft 365 product suite
- Manage and support mobile handsets
- Support, maintain, run reports and manage exceptions on systems
- Assist with implementation of APIs and Data Syncs
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General Duties
- Manage, plan and support IT involvement for school events and setups
- Manage and renew contracts such as mobiles and printing contracts
- Provide regular reports showing support services utilisation and efficiency
- Work with the Director of IT to develop an ICT Strategic plan
- Keep the Director of IT fully updated
- Monitor overall system health
- Keep abreast of modern developments and product initiatives related to the main job purpose
- Maintain documentation and update where necessary
- Proactively contribute to the IT Team and weekly meetings
- Proactively research training courses relevant to the main job duties
- Any other such task that may be reasonably requested
Person Specification
- Proven experience as a 3rd line IT Technician or other relevant position
- Outstanding diagnostic, problem-solving and analytical skills
- Good level of documenting systems, procedures and changes
- Appreciation of quality control
- A confident and clear communicator
- Good knowledge of Local Area Networks and Wireless Local Area Networks
- Experience with Windows Server and Hyper-V technologies
- Experience with Wireless technologies
- Experience with common software and hardware
- Experience with Print and Media services and technologies
- Flexible
- Hardworking and committed to providing a quality service
- Good time keeping
- Experience running and managing events
- Able to adapt in a fast-paced environment
- A pleasant, courteous manner and good communication skills
- Able to work with a wide range of people and to remain calm under pressure
- Able to plan and prioritise work within a team
- Able to provide prompt and detailed reports
- Experience in supporting and configuring key infrastructure
The Package
- Salary: Roedean NTS Points 32 (actual salary £40,995 per annum).
- Hours: 39.5 hours per week, Monday – Thursday 8am-5pm. Friday 8am-4.30pm
- Holidays: 22 days per annum rising to 27 days after 5 years’ service
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