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Information Technology Operations Manager
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IT Service Operations Manager – 24/7 Technology Operations
Leeds
Competitive Salary + car allowance and bonus
We’re recruiting an IT Service Operations Manager to join a high-profile 24/7 technology operation in Leeds.
This is a senior operational leadership role within an IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance, and operational improvement.
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You’ll need:
- Proven experience leading 24/7 IT Operations, NOC, or Command Centre environments
- Strong Major Incident Management experience
- ITIL 4 knowledge
- Experience with ServiceNow or similar ITSM platforms
- Strong supplier and stakeholder management skills
- Experience with monitoring/observability tools
- Confidence making high-pressure operational decisions
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Location: Leeds – on-site
Hours: 24/7 rotating shifts, including nights and weekends
Compensation: Competitive salary + £5,700 car allowance + bonus + benefits
If you’re an experienced IT Operations leader looking for a high-impact role, get in touch for a confidential discussion.
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