Computacenter
Information Technology Operations Manager
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Operations Manager
Life on the team
As an Operations Manager, you’ll play a key role in leading the delivery of high-quality onsite and field services across a defined region. You’ll work closely with Team Leaders, service teams, customers, and internal stakeholders to make sure our services run smoothly, consistently, and to the standards our customers expect. This is a highly visible leadership role where no two days are the same. You’ll spend time across customer sites, engaging face to face with your teams, supporting operational performance and helping create an environment where people feel informed, supported, and able to do their best work.
The role is an onsite role at one of our customer sites. It would suit someone that is located in or around the Derby area.
What you'll do
- Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs, and customer expectations.
- Manage, coach, and support Team Leaders, helping them develop their leadership capability and deliver strong outcomes through their teams.
- Build trusted relationships with customers, partners, and internal stakeholders, acting as a key point of contact for service performance, escalations, and improvements.
- Use data, reporting, and local insight to identify opportunities to improve service quality, efficiency, and customer satisfaction.
- Take ownership of escalations and operational issues, bringing the right people together quickly to resolve challenges and keep stakeholders informed.
- Support change activity across your region, ensuring approved changes are delivered effectively and any risks or impacts are clearly communicated.
- Oversee resource planning, performance management, employee engagement, wellbeing, and compliance with internal processes.
- Contribute to a strong management community by sharing knowledge, lessons learned, and best practice across teams and services.
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What you'll need
- Strong leadership and people management experience, including experience managing managers or team leaders.
- A proven background in IT operations, managed services, or field service delivery, with a good understanding of enterprise IT environments.
- Experience delivering against SLAs and KPIs, with a track record of improving service performance, processes, and customer experience.
- Excellent stakeholder management skills, with the confidence to build relationships in a matrix environment.
- Strong organizational skills and the ability to prioritize, make decisions, and manage escalations with urgency and clarity.
- Experience using reporting, data, and insight to drive operational improvements.
- Good knowledge of ITIL principles and strong Microsoft Office/reporting tool skills.
- Clear communication skills in English and the flexibility to travel regularly across sites within your region.
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