WRK digital
Information Technology Operations Manager
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IT Operations Manager
Central Manchester
Hybrid - 2 to 3 days on site
£60,000 - £70,000 + benefits
Permanent
WRK digital is partnered with a Top 60 UK accountancy and professional services firm to appoint an IT Operations Manager at their Manchester headquarters.
Two key things make up this job: owning the relationship with their managed service partner and driving the Microsoft 365 estate. The firm has just moved its core infrastructure into Azure, is growing hard through acquisition, and needs someone client-side to hold the partner to account and bring acquired businesses into the environment.
Individual contributor, full end-to-end ownership, both strategic and genuinely hands-on, reporting to a CTO who has no interest in micromanaging.
What you'll be doing
- Owning the day-to-day relationship with the managed service partner - service levels, escalations, incidents, and performance
- Delivering the client side of that relationship: the internal workstreams, the follow-ups, the things that only move because you moved them
- Owning and driving the Microsoft 365 environment - adoption, optimisation, Teams, Power Platform, Copilot - and horizon-scanning what good looks like elsewhere
- Supporting continued cloud and infrastructure change as further parts of the group migrate
- Bringing acquired businesses into the environment
- Overseeing the outsourced security service, and contributing to governance and risk across the estate
- Procurement, contracts, renewals and supplier relationships across operational technology
- Being visible across a business spread over several UK offices - building relationships, creating presence, and being the person people know to come to
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What we're looking for
- Genuine client-side ownership of an outsourced managed service - an ongoing, day-to-day relationship with a provider running your service desk and first-line support.
- Strong Microsoft 365 knowledge with an appetite for getting more out of it - Entra ID, SharePoint, Teams, and the wider suite
- Enough Azure, infrastructure and networking grounding to hold a partner to account and to be useful during migration work
- Genuinely hands-on. This is a player-manager role in a small team, weighted towards doing.
- Self-starting – a doer with real follow-through
- Clear, plain-spoken communication with people who don't work in technology
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Nice to have, not expected
- Microsoft tenant or domain migration, or IT integration of acquired businesses
- Professional services or another regulated environment
- Power Platform, automation or Copilot exposure
- Cyber Essentials, ITIL, Microsoft or security certifications
Apply
Send your CV through to craigf@wrkdigital.co.uk if you’d like to be considered for the position.
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